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ID:15095396
大小:208.00 KB
页数:56页
时间:2018-08-01
《澳洲最大航空公司2011年报》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、澳洲最大航空公司2011年报AnnualReview2011BuildingastrongerQantas12Qantas–90YearsofExcellence14Chairman’sReport16CEO’sReport18FinancialPerformance20SustainableOperations22SafetyFirst26StrongComplementaryBrands36GreatPeople40SuperiorInfrastructure46CaringforCustomers50EnvironmentalRes
2、ponsibility54GivingBack58BoardofDirectors60FinancialCalendarTHEAVIATIONINDUSTRYISCHANGINGTHEQANTASGROUPIN2011TheQantasGroupfacesauniquerangeofchallengesandopportunities.Weareinastrongpositiontoaddressthechallengesandrealisetheopportunities–butwemusttakedecisiveaction,aswe
3、havethroughoutourhistory.TheQantasGroupSAFETYISALWAYSTHEQANTASGROUP’SFIRSTPRIORITYWEINVEST$1.5BILLIONINAIRCRAFTMAINTENANCEEACHYEARSAFETYFIRSTFromourresponsetotheQF32incidenttotherisksposedbyvolcanicashdisruptions,wenevercompromiseonthehigheststandardsofsafety.Asafety-rstc
4、ultureacrosstheGroupensuresthatrisksareidentiedandaddressedswiftlyanddecisively.Weinvestmillionsofdollarsintrainingtoensurethatwhenincidentsdooccurourpeoplereactcalmlyunderpressure.Nothingismoreimportanttousthanthesafetyofourcustomersandouremployees.7>5、anceEngineerNelsonLauAnnualReview20113TheQantasGroupTHEQANTASGROUPFACESNEWCHALLENGESANDNEWOPPORTUNITIESCOMPETITIVENESSANDSUSTAINABILITYTheAsia-Pacicisnowtheworld’sfastest-growingregionforairtraveldemand.Thelow-costcarrierrevolutioncontinuesatpace.Newpoliticalandregulatory6、factorsareemerging.InthisenvironmentitisvitalthattheQantasGrouptakesthenecessarystepstomaximiseproductivityandcompetitiveness,renewaircraftandtechnology,meetcustomerneeds,realisegrowthopportunitiesandenshrinebusinessresilience.AnnualReview20115TheQantasGroupQANTASHASSERVE7、DTHEAUSTRALIANCOMMUNITY–ANDCONNECTEDAUSTRALIATOTHEWORLD–FOR90YEARSQANTASINTHEAUSTRALIANCOMMUNITYFromregionalQueenslandandtheminingtownsofWesternAustraliatoglobalcommercehubsinAustralia,Asia,EuropeandtheUnitedStates,QantasisintegraltotheAustraliancommunityandeconomy.Wearep8、roudrepresentativesofcontemporaryAustraliaoverseasbutweneverforgetourhistory.Short-haulCustomerS
5、anceEngineerNelsonLauAnnualReview20113TheQantasGroupTHEQANTASGROUPFACESNEWCHALLENGESANDNEWOPPORTUNITIESCOMPETITIVENESSANDSUSTAINABILITYTheAsia-Pacicisnowtheworld’sfastest-growingregionforairtraveldemand.Thelow-costcarrierrevolutioncontinuesatpace.Newpoliticalandregulatory
6、factorsareemerging.InthisenvironmentitisvitalthattheQantasGrouptakesthenecessarystepstomaximiseproductivityandcompetitiveness,renewaircraftandtechnology,meetcustomerneeds,realisegrowthopportunitiesandenshrinebusinessresilience.AnnualReview20115TheQantasGroupQANTASHASSERVE
7、DTHEAUSTRALIANCOMMUNITY–ANDCONNECTEDAUSTRALIATOTHEWORLD–FOR90YEARSQANTASINTHEAUSTRALIANCOMMUNITYFromregionalQueenslandandtheminingtownsofWesternAustraliatoglobalcommercehubsinAustralia,Asia,EuropeandtheUnitedStates,QantasisintegraltotheAustraliancommunityandeconomy.Wearep
8、roudrepresentativesofcontemporaryAustraliaoverseasbutweneverforgetourhistory.Short-haulCustomerS
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