澳洲最大航空公司2011年报

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1、澳洲最大航空公司2011年报AnnualReview2011BuildingastrongerQantas12Qantas–90YearsofExcellence14Chairman’sReport16CEO’sReport18FinancialPerformance20SustainableOperations22SafetyFirst26StrongComplementaryBrands36GreatPeople40SuperiorInfrastructure46CaringforCustomers50EnvironmentalRes

2、ponsibility54GivingBack58BoardofDirectors60FinancialCalendarTHEAVIATIONINDUSTRYISCHANGINGTHEQANTASGROUPIN2011TheQantasGroupfacesauniquerangeofchallengesandopportunities.Weareinastrongpositiontoaddressthechallengesandrealisetheopportunities–butwemusttakedecisiveaction,aswe

3、havethroughoutourhistory.TheQantasGroupSAFETYISALWAYSTHEQANTASGROUP’SFIRSTPRIORITYWEINVEST$1.5BILLIONINAIRCRAFTMAINTENANCEEACHYEARSAFETYFIRSTFromourresponsetotheQF32incidenttotherisksposedbyvolcanicashdisruptions,wenevercompromiseonthehigheststandardsofsafety.Asafety-rstc

4、ultureacrosstheGroupensuresthatrisksareidentiedandaddressedswiftlyanddecisively.Weinvestmillionsofdollarsintrainingtoensurethatwhenincidentsdooccurourpeoplereactcalmlyunderpressure.Nothingismoreimportanttousthanthesafetyofourcustomersandouremployees.7>

5、anceEngineerNelsonLauAnnualReview20113TheQantasGroupTHEQANTASGROUPFACESNEWCHALLENGESANDNEWOPPORTUNITIESCOMPETITIVENESSANDSUSTAINABILITYTheAsia-Pacicisnowtheworld’sfastest-growingregionforairtraveldemand.Thelow-costcarrierrevolutioncontinuesatpace.Newpoliticalandregulatory

6、factorsareemerging.InthisenvironmentitisvitalthattheQantasGrouptakesthenecessarystepstomaximiseproductivityandcompetitiveness,renewaircraftandtechnology,meetcustomerneeds,realisegrowthopportunitiesandenshrinebusinessresilience.AnnualReview20115TheQantasGroupQANTASHASSERVE

7、DTHEAUSTRALIANCOMMUNITY–ANDCONNECTEDAUSTRALIATOTHEWORLD–FOR90YEARSQANTASINTHEAUSTRALIANCOMMUNITYFromregionalQueenslandandtheminingtownsofWesternAustraliatoglobalcommercehubsinAustralia,Asia,EuropeandtheUnitedStates,QantasisintegraltotheAustraliancommunityandeconomy.Wearep

8、roudrepresentativesofcontemporaryAustraliaoverseasbutweneverforgetourhistory.Short-haulCustomerS