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ID:15064740
大小:106.00 KB
页数:32页
时间:2018-08-01
《move fast logistics company package transportation business process(english)》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、搬得快物流公司包裹运输业务流程Movefastlogisticscompanypackagetransportationbusinessprocess.第一章办理区作业流程Thefirstchapterdealswiththedistrictoperationprocess.第一节一般客户办理流程Section1generalcustomerhandlingprocedures.为了让大家熟悉包裹业务的办理流程,根据实际业务操作情况制作了本业务流程,旨在让大家能够突破短板,更好的为客户服务,使业务更上一层楼。Inordertomakethefamiliarpa
2、ckagetodealwiththeprocessofthebusiness,accordingtotheactualbusinessoperationsituationmadethebusinessprocess,aimstoleteverybodycanbreakthroughtheshortboard,betterserviceforthecustomer,makethebusinesstothenextlevel.一、办理厅填单1.营业厅引导包裹员为客户提供包裹运输相关内容的咨询服务,认真解答客户的问询;要主动迎客,指导搬运人员帮助客户搬运货物,向客户
3、发放“办理单”及辅助标签,指导客户填写“办理单”(一式两联),正确引导客户办理业务。2.营业厅引导包裹32员检查货物包装,对于不符合运输规定的包装,应提示客户进行改善包装。3.营业厅引导包裹员应对客户填写的“办理单”进行运输办理限制的初步核对。4.客户要求办理快运包裹业务时,营业厅引导包裹员应提示客户在“办理单”的“办理客户记事”栏注明“快运”字样。5、货物经过安检司磅员安检、检斤后,营业厅引导员引导客户携带已填写件数、重量并加盖“已安检”戳记的办理单甲联到制票窗口。A.Fillintheoffice.1.Thebusinesshallguidesthepac
4、kagertoprovidetheconsultationserviceforthepackagetransportationrelatedcontent,andanswerthecustomer'sinquirycarefully;Totaketheinitiativetoreceivevisitorsanddirecthandlingpersonneltohelpcustomerstohandlethegoods,tothecustomer"todealwithsingleandauxiliary"label,guidecustomerstofillout
5、"todealwithasingle"(induplicate),correctlyguidethecustomertodealwithbusiness.2.Thesalesofficeguidesthepackerstocheckthepackingofthegoods.Forthepackagingthatdoesnot32meetthetransportationregulations,thecustomershouldbepromptedtoimprovethepacking.3.Thebusinesshallguidesthepackerstohan
6、dlethepreliminarycheckofthe"handlingorder"ofthecustomer.4.Whenthecustomerrequeststohandletheexpressparcelservice,thebusinesshallguidesthepackerstoremindthecustomertoindicatetheword"express"inthe"handlecustomer'snote"column.5.Afterthegoodshavebeencheckedbythesecuritystaff,theguideoft
7、hebusinesshallwillguidethecustomertocarrythenumberofcompletedpieces,weightandstampthe"checked"stamptotheticketwindow.二、包装1.对于客户提出的货物包装要求,应为客户提供合格的包装服务,对于客户提出的货物包装要求,应为客户提供合格的包装服务,并检查粘贴辅助标签。2.协助客户搬运货物至安检仪,指导客户进行货物安检。B.Thepackaging321.Packinggoodstothecustomerrequest,shouldprovidequal
8、ifiedpackagingservi
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