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1、深圳创新消费维权新模式20120208(NewmodeofinnovativeconsumerrightsprotectioninShenzhen20120208)OnenewmodeofinnovationandconsumerrightsandbuildaharmoniousShenzhenShenzhenindustrialandcommercialbureau12315complaintreportcenter(ConsumerProtectionOffice)ReformandinnovationisthefoundationofShenzhen,ther
2、ootofShenzhen,andthesoulofShenzhen.Specialeconomiczonesareareaswherespecialreformscanbemade,especiallyinareaswhereinnovationcanbemade,especiallyinopenareas.ShenzhencityIndustrialandCommercialBureautoupholdthistraditionandthespiritofthenewsituationinthedevelopmentofthemarketeconomyandth
3、eprotectionofconsumerrights,boldinnovation,in2007June,thenationalindustrialandcommercialsystemsinadvanceinthescopeofthecity'scirculationareawidelyestablished"consumerservicestation",thefullimplementationofthenewmodelofconsumerprotectionworkinconsumerdisputes"thefirstsettlement"asthepri
4、nciple,theeffectiverealizationofthereturnofcorporatesocialresponsibility,tobroadenthecoverageofsupervisioninthefieldofconsumerrights,enhancetheadministrationofindustryandcommerceadministrativeexecution.Theimplementationofthenewmechanismofoperators,consumers,regulatorsthree-in-oneconsum
5、errightsinShenzhencityIndustrialandCommercialBureau,withconsumerrightsservicestationasthecarrier,givefullplaytoresolveconsumerdisputes,windowtoeffectivelypromotecorporatesocialresponsibilityoftheregressionfunctionoftheplatform,providesausefulinspirationfortheinnovationofinsuranceregula
6、toryworkinthenewperiod.First,thebackgroundoftheideaof"reconciliationfirst"Underthenewsituationofbuildingaharmonioussociety,protectingthelegitimaterightsandinterestsofconsumersasoneoftheresponsibilitiesoftheadministrativedepartmentsofindustryandCommercehasgraduallybecomeanimportanttasko
7、fthedailyworkofthebusinesssector.Accordingtostatistics,in2006,ShenzhencityIndustrialandCommercialBureau12315complaintsreportingcentercomprehensivecallplatformoncall603592times,anincreaseof9.89%;consumerrightsworkisoutstanding,theaverageworkingdaytoanswerthecallofabout2400,thegrass-ro