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1、伟星集团客户关系管理系统的设计与实现AbstractWiththerapiddevelopmentofnetwork,theInternethasbecomethecenterofcommunicationandinformation.Itimplementsprofoundinfluenceonthedevelopmentofeachfield.AsthemediumandlargesizedenterprisesinthecoastalareasofZhejiangProvincegrowswiftly,theyneedmoreandm
2、orecustomerinformation.Asaresult,thecustomerinformationmanagementturnsouttobeincreasinglyimportant.Itisofgreatsignificancetolaunchawebsiteformanagingcustomerinformation.UnderthepresentInternetenvironment,makingfulluseofcustomerinformationresources,thewebsiteisconvenienttoa
3、pplyandeasytodevelop.Thepapermakesananalysisontheresearchsignificanceandpresentsituationofthecustomermanagementsystem,characteristicsofJSPandASPandsummarizestheadvantagesofthecustomermanagementsystem.ThesystemisdesignedwiththetechnologyofJSPandbasedonB/Sthree-plyhierarchic
4、alstructure.OnthebasisofUML,thepaperanalyzesthedemandofthesystemandaccuratelydividesthefunctionmodulesoastolayasoundfoundationforthesmoothrealizationofthesystem.ThepaperfocusesonbuildingadynamicwebsiteofcustomerrelationshipmanagementwiththetechnologyofJSPandJavaBeanforWeiX
5、ingGroupofZhejiangProvince,averyfamousenterpriseinthecityofLinhai.ThewebsitemakesfulluseofthetypicalcharacteristicsofJavalanguage,namely,easiness,multi-platformandsafeness.Thesystemisefficient,safeandpracticalenoughtofulfillfunctionsrangingfromthemaintenanceofthebasiccusto
6、merdataandcustomerinformation,serviceforcustomers,toinformationservice.ThepaperalsoputsanemphasisonStruts’characteristicsandthetheoryofrealizationtheworkingmechanismofMVC.Moreover,itdescribesthedesignofthesystemanditsrealizationprocess.AccordingtothecharacteristicofStruts,
7、namely,toprovidethegeneralandbriefmeansofrealizationofWeb,andthroughconfiguringfilesmanageallpartsthatcanbeexpandedandmodifiedintheapplicationofWebsupportedbyStruts.IfWebisdevelopedinthisway,itismucheasiertomanageandtransferprograms.5Intheprocessoflaunchingtheproject,theau
8、thorofthepaperhasdoneworkasbelow:1.makinganalysisondemandandsupplyandmakingsuretheworkthe
