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大小:221.50 KB
页数:13页
时间:2018-07-26
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1、外文题目:OutsourcingPracticesofTheKENYANBankingSector出处:AfrianJournalofAccounting,Economics,FinanceandBankingResearch作者:DulachaBarako,PeterGatereOutsourcingPracticesofTheKENYANBankingSectorIV.RESULTS4.1DescriptiveanalysisTable1,presentsinformationrelatingtope
2、rsonalattributesoftherespondents.Therespondentsarewelleducatedwith89%holdingatleastafirstdegreeandalltherespondentsoccupyingmanagementpositions.Thissuggeststhatalltherespondentswerewellversedwiththepoliciesandoperationsofthebank,andinvolveinoutsourcingdec
3、isions.Thus,thesurveyresponsecanbereliedupontotheextentthatallrespondentarebankmanagerswithmajority(78%)inseniormanagementpositions.Only28%oftherespondentswerefemale,anindicationoflowfemalerepresentationinthebankingsector.Table2showsthelevelofoutsourcingf
4、oreachfunction.Thelevelofoutsourcingwascapturedusingforconstructs,dependentuopnwhetherthebank;alreadyoutsourcethefunction,isunderconsideration,hasdecidedagainstorreintegrateaparticularfunctionwithothers.Analysisofthesectiononthelevelofoutsourcingindicates
5、thatATMfunctionisthemostoutsourcedinthebankingsectorinKenyawith67%oftherespondentsindicatingthattheirbankshavealreadyoutsourcedthefunction.ThehighrateofoutsourcingofthefunctionmaybeexplainedbyhighcostsofmaintainingATMsandalso,theemergenceofprivatecompanie
6、sofferingtheservicesonsharingbasis.Cardprocessingisthesecondhighlyoutsourcedfunctionwith58%oftherespondentsconfirmingthattheirbankshavealreadyoutsourcedthefunction.Customeraccountprocessingistheleastoutsourcedfunctionwithnoneoftherespondentsindicatingthat
7、theirbanksareoutsourcingthefunction.Thisisprobablyexplainedbytheseriousnessthebanksattachtotheprincipleofconfidentialityandisconsistentwithglobalconcernsaboutmoneylaunderingwhere„knowyourcustomer‟isthestartingpointtocombatthisvice.Internalauditwascitedby1
8、6%oftherespondentsasoneofthefunctionthatbankshaveatonepointconsideredtointegratewithothercorefunctions.Thismaybeexplainedbycriticalroletheinternalauditfunctionplaysinthewholebusinessprocess.Italsoindicatesconcernsab
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