客房服务员的职责

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1、客房服务员的职责篇一：客房服务员工作职责与流程客房服务员岗位职责与工作流程[暂行]岗位职责一、遵守酒店的各项规章制度。二、按标准要求负责清扫整理客房和楼层相关区域，为客人提供干净安全的客房环境，满足客人的服务需求，负责本区域的安全工作。三、按标准操作流程和规定使用的清洁工具整理清扫客房，及时补充客人所需的各类物品，及时记录住房、查房、退房时间、客用消耗品、维修情况，每天对清扫车、清洁工具设备的清洁与保养。四、规范着装、保持良好的仪容仪表，做到“三轻”：说话轻、动作轻、走路轻。五、做好交接班工作，交清房态，交清当班事项，负责客人遗留物品的登记、保管和上缴，不得私自扣留。六、了解客

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