2011年最全面的酒店英语培训资料大全

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1、进来！完美金典2011年最全面酒店英语培训资料大全餐饮,中西餐、酒水、前台接待、礼宾前台接待英语Front_Desk_EnglishPartIConversationalEnglishforReceptionistsvSituationalDialoguesØMakingRoomsReservations2ØCheckingIn4ØChangingRooms6ØAnsweringInquiries7ØHelpingtoLookforSomeone7ØHelpingtoLookingforBaggage8ØReceivingVisitors8ØGivingOtherServices

2、9vCommonlyUsedExpressions10PartIIConversationalEnglishforCashiersvSituationalDialoguesØExchangingMoney11ØSettingaBillbyCash12ØSettingaBillbyCreditCard12ØSettingaBillbyTraveler’sCheques13ØSeparatingBills13ØCheckingtheItems14vCommonlyUsedExpressions14PartIConversationalEnglishforReceptionistsSi

3、tuationalDialoguesMakingRoomsReservationsDialogueOne:WalkInGuestReceptionist:Goodmorning,Madam.MayIhelpyou?Guest:Goodmorning.I’dliketoreservesomeroomsfora(tourist)party.Receptionist:Certainly.Wehavevarioustypesofroom.Wehaveking-sizebedsinglerooms,doubleroomsandsuites,etc.Whichkindofroomwouldy

4、ouliketoreserve?Hereisthetarifftoourhotel.Guest:That’sgreat.I’dliketobookthreePremiersingleRooms,fivedoubleroomsandtwoGrandPremierSuites.Receptionist:Yes,madam.Forwhichdateswouldyouliketobooktheroomsplease?Guest:Fromtomorrowtill28th.That’sfivedaysinall.Receptionist:Isee.Nowpleasefilloutthefor

5、m.Guest:Hereyouare.Iseverythingdone?Receptionist:Yes,Ms.XX,adepositofUS$1,000isrequiredtoconfirmthisbooking.Guest:Noproblem.Hereyouare.Receptionist:Thankyou.Pleasekeepthisreceiptforcheckintomorrowmorning.Guest:Thankyou.Bytheway,isthereanypreferentialratefortheparty?Receptionist:Yes,thereisa10

6、percentdiscount.Guest:That’swonderful.Thankyouverymuch.Receptionist:You’rewelcome.Ihopeallofyouwillhaveanicestayhere.DialogueTwo(RegularGuest-incomingcall)Receptionist:Goodafternoon,Reception.MayIhelpyou?Guest:Goodafternoon.I’dliketomakeareservationatyourhotel.Receptionist:Certainly.MayIhavey

7、ourname,please?Guest:Yes,itisBlake,JohnBlake.Receptionist:Thankyou.Mr.Blake,gladtohearfromyouagain!Whenwouldyouliketoreservetheroomforandhowmanynightswillyoustay?Guest:FromMay10to16,sevennights.Receptionist:Howmanyguestswilltherebe?Guest:We’l