商务沟通与技巧outcome

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1、ReportonCustomerCareStrategyinSamsungPreparedfor:EacoCandidatename:PengZiweiGradeandClass:InternationalbusinessClass6StudentNumber:2012564410TableofContents1.0Summary.....................................................................................32.0Intro

2、duction................................................................................33.0Procedures...................................................................................34.0Findings................................................................

3、.......................44.1Customercarestrategy.............................................................44.1.1IntroductionofSamsung4.1.2Samsung’sBusinessPrinciple4.1.3IntroductionofSamsung’scustomercarestrategy4.2Customercaresystems........................

4、......................................44.3Customercarestandard............................................................64.3.1Environment4.3.2Customer4.3.3Employee4.3.4Community4.3.5Supplier4.4TheresearchofSamsung'scustomerfeedback.........................75

5、.0Evaluation........................................................................................76.0Conclusion........................................................................................87.0Recommendation........................................

6、.....................................88.0Reference..........................................................................................99.0Appendices.......................................................................................10101.0SummarySamsu

7、ngGroupisaSouthKoreanmultinationalconglomeratecompanyheadquarteredinSamsungTown,Seoul.Itcomprisesnumeroussubsidiariesandaffiliatedbusinesses,mostofthemunitedundertheSamsungbrand,andisthelargestSouthKoreanchaebol.Recently,itsGalaxyS4andNoteIIIbecomepopularwiths

8、omanyyoungpeople.Butmostofitselectricproductshaveproblemseasily.ThecustomersarecuriousaboutSamsungasaworldwidecompanyhowtosolvecustomerservices.Andwhatthecustomercarestrategyis.2.0