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1、跨文化商务谈判中的冲突管理AbstractWiththedevelopmentofglobalization,therehavebeenincreasingbusinesscommunications,whichgivesrisetomorebusinessnegotiationsintheinterculturalcontext.Intheinterculturalbusinessnegotiations,itisimportanttodealwithconflictsappropriately,andthesucc
2、essofwhich,toalargeextent,dependsonagoodunderstandingoftheculturaldifferencesthatmaybeinvolvedinthenegotiationprocesses.Thisthesis,basedonabriefreviewontheconceptsrelatingtoconflictsininterculturalbusinessnegotiation,providesaninsightfulanalysisoftheimpactsofcul
3、turaldifferencesoninternationalbusinessnegotiations,andsuggestshowtodealwiththeseconflictseffectivelytoensurethesuccessofnegotiations.Keywords:businessnegotiation;conflict;intercultural;solutions摘要随着全球化的发展，商务往来日益频繁，从而导致了更多的跨文化商务谈判产生。在跨文化商务谈判中，对于冲突的妥善处理非常重要。在这一过程
4、中，谈判的成功很大程度上有赖于对文化差异的充分了解。本文基于对国际商务谈判冲突的相关概念的讨论，分析了文化差异对国际商务谈判的影响，并对如何应对冲突以确保谈判成功提出了解决的建议。关键词：商务谈判冲突跨文化解决方案iAcknowledgementsMythesis“OnConflictManagementinInterculturalBusinessNegotiation”hasdrawnupontheadvice,encouragementandsupportfrommypeople.Firstandforemost
5、,mysincerethanksshouldgotoXuYuan,whohasbeenprovidingmewithtechnicalguidanceandassistancestepbystepthroughoutthewholeprocessofthesiswriting.TheexistenceofthisthesisowesmuchtoXu’sselflessness,wisdom,timeandpatience.Iwouldalsoattributethecompletionofthisthesistomyt
6、eachers,colleaguesandclassmates,whoseinstructionsonthesiswritinghashelpedlayagoodfoundationfortheconstructionofthisthesis.I,too,owemygratitudetomyparents,whohavecontributedinsomewaytotherefinementandaccomplishmentofthisthesis.Ialsofeelindebtedtotheauthorslistedi
7、ntheReferences,fromwhoseworksIhavedrawnagreatdealofinspirationandideas.Finally,Iwouldliketorecognizethecontributionsofmanypeoplewhohavehelpedmebutnotbeenadequatelyacknowledgedhere.iiContentsAbstract…………………………………………………………………………………….iAcknowledgements……………………………………
8、…………………………………..iiContents…………………………………………………………………………………..iii1Introduction…………………………………………………………………………..12BasicConcepts………………………………………………………………………..22.1ConflictandCon
