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1、酒店新员工入职培训——【仪容仪表实例问答】(Newhotelstafforientationtraining[groomingcasequestionsandanswers])Hotelemployeetraining:[.Txt19]groomingcaseask"Ming"canbeunderstoodastwomoonsitsinthesky,mutualcare,mutuallight,areindispensable,theEverfountlightisconnectedtoeachotherandbridgethelink!This
2、longjourneyfilledwithmanybleaklonely,nofriendswhoarelivinginthedark,andnofriendswhoaretheorphans.Happynewhotelstafforientationtraining[groomingcasequestionsandanswers](I)physicalnorms1,malestaffstandingup,whatshouldIdo?(1)theeyeslookahead,headslightlyontheback,chestandabdomen
3、;(2)thenaturalcrossbehind;(3)fortheguestsseatedinthechair,bothhandsmoveforwardfrombehindandserveasareadypositionforguests;(4)feetapart,shoulderwidthapartorslightlywiderthanshoulder.2,femalestaffstandingup,whatshouldIdo?(1)theeyeslookahead,headslightlyontheback,chestandabdomen
4、;(2)handscrossedinfrontoftheabdomen,therighthandpalmonthelefthandback,thehandsofthetiger'smouthcloser,fingertipsclosetogether.Againstagainst(3)feettogether.3,standingandtalkingwithguests,whatshouldIdo?(1)theeyesstaybetweentheeyesandshouldersofthetrianglearea;(2)apartfromguest
5、sbetween60and100centimeters;(3)itistooclosetotheguest,oneviolatestheprivacyoftheguest,andtheothertwomakestheguestfeelthepressure,especiallyfortheshortguest;(4)theguestistoofaraway,oneneedstospeakloudly,makenoise,andthetwoseemestranged.4.WhatshouldIdowhenIdirectthedirection?(1
6、,thumbbending,closetotheindexfinger,andtheotherfourfingerstogetherstraight;(2)stretchyourarmsandpointyourfingertowardthedirectionofyourfingers;(3)malestaffshotstrong,femaleemployeeseleganthands;(4)onefingercannotbeusedtoindicatethedirectionoftheguest.5,whenwalking,whatshouldI
7、do?(1)atanytimetogreettheguests,thebossandcolleagues,nottolookaroundandshakeyourshouldersorbowtosee;(2)theelbowsofbothhandsarenotbentandtheswingrangeisparallel;(3)maleemployeesareonbothsidesoftheline;(4)femaleemployeesareinastraightlineahead;(5)slightlywiththepowerofthetoes,l
8、andingthecenterofgravitybetweenthefootthumbandindexfinger,sothatpeop