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1、中国电信营业员服务礼仪培训人无礼则不生，事无礼则不成，国无礼则不宁 ― —————荀子第一章仪容仪表的规范仪容指一个人的容貌，仪表指一个人的服饰、姿态、风度等一些精神面貌的外观体现。仪容、仪表不仅代表了你的个人修养，也是公司形象最直接的体现，营业员的仪容仪表在很大程度上代表着企业的形象，客户往往通过营业员的仪容仪表来判断企业的整体服务水平。因此，我们要求每一位公司员工的仪容仪表都必须端庄、整洁、精神饱满、目光诚挚热情、面带微笑，统一的着装、良好的仪容仪表，是营业员上岗工作的基本要求。工作过程中，营业员还必需时刻注意自己的整体形象，确保给客户留下良好的印象。第一节仪容面容
2、：女士：面部应保持清洁，如需戴眼镜，应保持镜片的清洁。工作时应化淡妆，以淡雅、自然为宜，不得使用色彩夸张的口红和眼影；口红应使用中性或暖色系列的颜色，眼影颜色应与工装颜色协调。男士：忌留胡须，养成每天修面剃须的良好习惯。面部应保持清洁，眼角不可留有分泌物，鼻孔清洁，平视时鼻毛不能regulations"arestrictlyimplemented,workstyleandworkstyleofcadrestofurtherchange,thepartydoThegroupfurthercloserelation,furtherestablishthesafetysupervisionca
3、dresforthepeople,pragmaticandhonestgoodimage.Thelong-termgoal:rectificationwithgoodworkstyle,solidworkmeasures,carryoutsupervisionandadministrationofproductionsafetywork,ensuretheproductionsafetysituationcontinuessteadyimprovement,toachieveafundamentalimprovementgoal,toprovidesafeproductionplatfo
4、rmforsecuritythecounty'seconomicandsocialdevelopment.(two)thespecificpath:rectificationcanbegenerallydividedintothreestages:1,carryoutthelookback,makeimprovementplanstage(beforeAugust30,2014).Themaintasksare:inaccordancewiththe"six"requirement,earnestlybackboardleadership"See"work,timelyleakturno
5、ver,andlayasolidfoundationoftheimplementationoftherectification;Partymemberstaketheleadindevelopingthe"lookback",furthermodifypersonalcontrol.Checkmaterial,focusonrevealingproblemsmorethick,moreprofoundthoughtstouchedsomecorrectivemeasurestosomemore"efforts,andtoparticipateasanordinarypartywheret
6、hebranchwillbethetopicoforganizationallife.Onthisbasis,focusagainstthefourwinds,formulateandimprovetheteamandtheimplementationoftherectificationprogrampersonalcorrectivemeasures,focusingontherectificationmountainofthesea,notsent,seekpracticalresults,theimplementationoftheworksuchaslackofformalism
7、,divorcedfromrealityandthemassesofbureaucratism,Jingshenbuzhen,enterprisingconsciousnessweakened,payattentiontorowfieldhedonism,extravaganceandwaste,Gongjusiyongandotherwastefulproblems.2,setIntherenovation,thejianzhan
