五星级酒店前台专用英语

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1、五星级酒店前厅专用英语饭店英语基本词汇management经营、管理rackrate市价packagerate包价grouprate团队价cashier'sdesk兑换处check-outtime退房时间voucher证件pricelist价目表check,cheque支票sign(动)签字form表格reservation预订receptiondesk接待处houseuse酒店使用executivefloor行政楼层tip小费reservationdesk预订处luggageoffice行李房spare(形)多余的postpone(动)延期cancel(动)取消traveler’sch

2、eque旅行支票pay(动)付款fill(动)填写administration管理、经营note纸币registrationdesk入宿登记处lobby大堂luggagerack行李架visitcard名片identificationcard身份证rateofexchange兑换率conversionrate换算率charge(动)收费bill账单changemoney换钱procedure手续、程序upgrade升级informationdesk问询处luggagelabel行李标签overbooking超额订房reasonable(形)合理的cash(动)兑换keep(动)保留、保存

3、bankdraft汇票accept(动)接受procedurefee手续费fillintheform填表■电话服务operator电话员housephone内部电话specialline专线dialanumber拨号码holdtheline别挂电话can'tputsomebodythrough接不通ordinarytelegram普通电话Wake-upcallservice叫醒服务Switchboard总机Areacode区号Extention分机receiver听筒cityphone城市电话telephonenumber电话号码replacethephone挂上电话Line,pleas

4、e.请接外线。sendatelegram(cable)发电报longdistance长途电话telephonedirectory电话簿callsomebodyup打电话给某人can'thearsomebody听不见can'tgetthrough打不通inlandtelegram国内电报ordinarymail平信Theconnectionisbad.听不清。expresstelegram加快电报registeredfee挂号邮资postcard明信片Telephone电话用语MayIhavethenumber,please?请告诉我电话号码好吗？Pleaseholdthelineamom

5、ent.请不要放电话。Thereisnoanswer.没人接电话。Wouldyoulikemetopagehim?您要我为您呼他吗？Thelineisbusy.占线Thelineisfree.线通了。ShallIaskhimtoreturnyourcall?请他给您回电话好吗？I’lltransferyourcall.我把您的电话转过去。FrontOffice前厅Iwouldliketocheck-inplease.我想现在登记。Howwouldyouliketopay,bycashorbycreditcard?请问您打算如何付帐？用现金还是信用卡？MayIshowyoutoyourro

6、om?请允许我带您去您的房间。Doyouhaveareservation?您有预定么？请您填一下这个登记表好么？Incaseyouneedanyhelp,pleasecontactus.如果您需要帮助，请与我们联系。Whattimewillyoucheck-out?您打算什么时间结帐？Wouldyoulikeasmokingornon-smokingroom?您需要一间吸烟房还是无烟房？Ourrackrateis600Yuan.我们的市场价是600元。Didyouuseanythingfromourminibar?您是否用过房间里MINI吧？Hereisyourbill.这是您的帐单。W

7、ouldyoupleasecheckit?您查一下好么？Wouldyoumindmovingtoanotherroom?您介意搬到另一间房间么？Canyoubookthisonmyroomaccount?可否把它计入我的房费？Whichkindofroomyouprefer,atwinorasuite?您想定那种房间，双人间还是套间？Howmanynightswouldyouliketostay?您会停留几个晚上？MayIaskfo