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1、第一管理资源网guanli.1kejian.com免费管理资料下载基地酒店英文情景对话 一、Checkin 1.C:Goodafternoon,sir.Welcometoourhotel.MayIhelpyou? G:Yes.Ibookedaroomoneweekago. C:MayIhaveyournameplease,sir? G:JohnSmith. C:Justamoment,sir.WhileIlookthroughoutlist.Yes,Wedohaveareservationforyou,Mr.Smith.Acityviewsingleroomwithbath.Yo
2、u’vepaid2000YuanRMBasadeposit.Isthatcorrect? G:That’sit. C:Wouldyoupleasefillinthisregistrationcard,sir? G:Sure.Hereyouare.IthinkI’vefilledineverythingcorrectly.第一管理资源网guanli.1kejian.com免费管理资料下载基地第一管理资源网guanli.1kejian.com免费管理资料下载基地 C:Letmesee…Name,address,nationality,forwardingaddress,passportn
3、umber,signatureanddateofdeparture.Oh,here,sir.Youforgettofillinthedateofdeparture.MayIfillitinforyou?Youareleavingon… G:October24. C:MayIseeyourpassport,please?Thankyou,sir.Noweverythingisinorder.Andhereisyourkey.Mr.Smith.Yourroomnumberis1107.It’sonthe11thfloorandyourroomrateis500RMBpernight.Here
4、isyourkeycardwithalltheinformationonyourbooking,thehotelservicesandthehotelrulesandregulationsonit.Pleasemakesurethatyouhaveitwithyouallthetime.Youneedtoshowitwhenyousignforyourmealsanddrinksintherestaurantsandthebars. G:Yes,I’llkeepitwithcare,thankyou. C:Ihopeyouenjoyyoursstaywithus. 2.C:Goodaf
5、ternoon,madam.CanIhelpyou? G:Goodafternoon,Iwantasingleroom,please.第一管理资源网guanli.1kejian.com免费管理资料下载基地第一管理资源网guanli.1kejian.com免费管理资料下载基地 C:Haveyoumadeareservation? G:No,Ihaven’t. C:Howlongdoyouwanttostay? G:Threedays. C:I’llseewhatwehave,madam.Oh,yes.Icanofferyouaroomontheeightfloor. G:Fine
6、. C:MayIseeyourpassport? G:Ofcourse.Hereyouare. C:Thankyou.Madam.Couldyoufillinthisform,please? G:Yes.Hereitis. C:Thankyou,Hereisyourkey.It’sRoom808ontheeightfloor.第一管理资源网guanli.1kejian.com免费管理资料下载基地第一管理资源网guanli.1kejian.com免费管理资料下载基地 G:Thankyouverymuch.Goodnight. 二、Checkout 1.C:Goodmorning
7、.CanIhelpyou? G:Yes.Iwouldliketocheckout.CouldIhavemybill.Please? C:Certainly,sir,MayIknowyournameandyourroomnumber,please? G:Dennisblack,Room1108. C:Allright.Hereisyourbill,Mr.Black.Thetotalis1800Yuan.
