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时间:2020-12-04
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1、RECALLMANUALRecallProgramandProceduresThisRecallManualoutlinestherequirementsandstepstobetakenintheeventofaproductrecalland/orwithdrawal.TableofContentsIntroduction3Aim3Scope3RecallTermsandDefinition4RecallClassification4TypesofClassifications5ProductWithdrawal5MockRecal
2、l5RecallTeam6TheRecallProcess71stStage-InvestigationofComplaint72ndStage-TrackingofProduct7TrackingProcedures83rdStageA-ProductRecall103rdStageB-ProductWithdrawal10ListofFormsRequiredforRecall11Introduction_____________isdedicatedtomanufacturingthehighestqualityproductsp
3、ossible.Wetakecaretoinsurethatonlyourbestleavesthepremises.Intheeventthataproductdoesgetshippedoutwhichisofquestionablequality,therecallprogram,asoutlinedinthismanual,willbeputintoaction.Productrecallisindicatedwhenaproductwemanufacturecouldrepresentahazardtotheconsumer.
4、Ourrecallprogramwilleffectivelyremovethatproductfromcirculation.Allproductsmanufacturedat____________haveproductiondates,bestbeforedates,and/orlotcodesattachedtothem.Allproductsthatareshippedouthavetheproductioncodesnotedonthepackingslips.Intheeventofaproblemwithanyprodu
5、ct,wewillcontactallourcustomerswhoreceivedtheproductbyphoneandbyfaxandhavetheproductreturned.Wewillinsurethat99-100%oftheproductinquestionisreturnedoraccountedfor,eitheratthedistributorlevelorattheenduserlevel.Inthecaseofaserioushealthhazardwewillissueapublicwarningviath
6、enewsmedia,eitheronalocalorregionalbasistoinsurethepublicsafety.Wherenecessary,wewillinvolvetheCanadianFoodInspectionAgencyforassistance.AimThemainobjectivesofthisrecallplanare:1.Stopthedistributionandsaleoftheaffectedproduct.2.EffectivelynotifyManagement,customersandreg
7、ulatoryauthority(i.e.CFIA)oftherecall.3.Efficientlyremovetheaffectedproductfromthemarketplace.4.Removetheaffectedproductfromthewarehouseand/ordistributionareas.5.Disposeoftheaffectedproduct.6.Conductarootcauseanalysisandreporttheeffectivenessandoutcomeoftherecall.7.Imple
8、mentacorrectiveactionplantopreventanotherrecall.8.Uponcompletionoftherecall,managementwillconductapostr
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