酒店服务实用英语(前台).ppt

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1、（实用篇）酒店服务英语directory(1)Bellboy(2)Receptionist(3)cashier(4)operator（1）Bellboy（B=Bellman/BellboyG=Guest）B：Goodmorningmadam/sir.WelcometothekunmingAirporthotel.MayIhelpyou?G：Yes,I’dliketostayheretonight.B：I’msureyouwill.ThiswaytotheThereceptionDesk,please,madam./sirG：Thankyou

2、.B:You’rewelcome.(2)Receptionist（R=ReceptionistG=Guest）R：Goodmorning,madam/sir，MayIhelpyou?G：Goodmorning.I’dliketostayhere.R：Yes,Wehavesuites,deluxestandardroomsandstandardrooms,whichonedoyouprefer?G：Astandardroom,what’stherate?R：368yuanpernightincludingbreakfast.G：OK,I’ll

3、takeit.R：CouldIhaveyourpassport?(2)ReceptionistR：ThankyouMr.Johnson.Wouldyoumindsigninghere?Wouldyoumindpayingthedeposit700yuan?.(……)R：Mr.Johnson,thisisthekeytoroom8405andyourroomcard,andthisisyourreceipt.thebellboywillshowyouupwithyoubaggage.G：Thankyouverymuch.R：Youarewel

4、come.Hopeyou’llenjoyyourstaywithus.(3)cashier（C=cashierG=guest）C：Goodmorning,sir.MayIhelpyou?G：I’mleavingtoday.CouldIcheckoutnow?C：Certainly,sir.Pleaseshowyouroomkeyandreceipt.G：Hereyouare.C：Thankyou,Mrsmith.Hereisthebill.It’s540yuan.Pleasehaveacheck.cashierG：It’ok.C：Mr.sm

5、ith,youhavepaid700yuandeposit,here’yourbalance160yuan.G：Thankyou.C：Itismypleasure.Haveanicetrip.（四）operator（O=operatorG=Guest）G：IsthistheKunMingAirporthotel?O：Speaking,MayIhelpyou?G：Yes,Couldyouputmethroughtoroom8312.please?O：Certaiuly,sir.Couldyouspellguestname,please?G：J

6、-o-h-n-s-o-n.O：Holdon,please.I’llcheckforyou.Thankyouforyouwaiting,sir.MrJohnsonisstayinginRoom.I’llconnectyou.G：Thankyou.O：Youarewelcome.THANKYOU!