it运维项目维护服务方案.pdf

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1、目录1公司的服务内容...................................................................................................21.1服务目标..........................................................................................................2IT1.2信息资产统计服务.......................................................

2、.................................3IT1.3网络、安全系统运维服务..........................................................................3IT1.4主机、存储系统运维服务..........................................................................6IT1.5数据库系统运维服务..............................................................

3、.....................9IT1.6PC运维服务.................................................................................................10IT2运维服务流程.....................................................................................................123服务管理制度规范.......................................

4、.....................................................143.1服务时间........................................................................................................14IT3.2行为规范........................................................................................................15IT3.3现场服务

5、支持规范......................................................................................15IT3.4问题记录规范...............................................................................................16IT4应急服务响应措施.................................................................................

6、...........184.1应急基本流程...............................................................................................18IT4.2预防措施........................................................................................................18IT4.3突发事件应急策略.............................................

7、.........................................19IT5机房管理制度规范............................................................................................205.1机房环境标准...........................................................................................