XXXX年月建国英语培训( ) .doc

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1、建国酒店服务英语JianGuoHotelServiceEnglishContents目录GENERALHOTELENGLISHVOCABULARY………………………2酒店常用词汇KEYENGLISHPHRASE………………………………………….8常用基本句子DEPARTMENTENGLISH………………………………………….9部门英语FRONTOFFICE:Vocabulary前厅词汇……….……………..……….9FRONTOFFICE:Dialogue前厅句子…………..………………………...11CONCIERGE礼宾………………………………………………………….13OPERATOR

2、S总机……………………………………………..…………..15RESERVATIONS预订…..……………………………………………………..17FOOD&BEVERAGE:Vocabulary餐饮词汇…………………………………18FOOD&BEVERAGE:Dialogue餐饮句子…….……………………………24HOUSEKEEPING:Vocabulary客房词汇………………………………….27HOUSEKEEPING:Dialogue客房句子………………………………….3018GENERALHOTELENGLISHVOCABULARY（酒店常用词汇）181.Accept接受2.Accou

3、nt账户3.Activity活动4.Address地址5.Air-conditioner空调6.Airport机场7.Allay球道8.Allow允许9.Amount数量10.Apologize道歉11.Appointment预约12.Arrive到达13.Assoonaspossible尽快14.Assist协助15.Attendant出席16.Attention注意17.Baby-chair婴儿椅18.Bag袋子19.Baggage/Luggage行李20.Bank银行21.Banquet宴会22.Bar酒吧23.BarberShop理发店24.Basement地下室25.Bathro

4、om浴室26.Battery电池27.Beautysaloon美容沙龙28.Bellboy门童29.Belonging物品30.Bill账单31.Billiard台球32.Birthday生日33.Biscuit饼干34.Booking/Reserve预定35.Booklet/Brochure小册子36.Bottle瓶37.Bowling保龄球38.Bowlingalley保龄球道39.Brand品牌40.Breakable易碎的41.Breakfast早餐42.Brochure小册子43.Brush刷子44.Business商务45.Busy忙的46.Button按钮47.Cake蛋糕4

5、8.Callback回电话49.Cancel取消50.Cash现金51.Cashwithdrawals提取现金52.Cashier收银53.Caution小心54.Center中心181.Certainly当然2.Chair椅子3.Charge费用4.Check/Inspect检查5.Checkin入店6.Checkout离店7.Choice选择8.Cigar雪茄9.Cigarette香烟10.Citycenter市中心11.Close关12.Closet壁（衣）橱13.Coach教练14.Colleague同事15.Cold冷的16.Comfortable舒适的17.Commendati

6、on表扬/推荐18.Complain投诉，抱怨19.Concierge礼宾20.Confirm确认21.Conferenceroom会议室22.Consume消费23.Contact联系24.Convenience方便25.Cook烹饪26.Copyingmachine复印机27.Correct正确的28.Corridor走廊29.Coupon餐券30.Courtesy礼貌的31.Cup杯32.Customer顾客33.Cuisine烹饪34.Daily日常的35.Date日期36.Delay延迟37.Damage损坏38.Dealwith处理39.Department部门40.Dial拨

7、号41.Dinner晚餐42.Discount折扣43.Distance距离44.Disturb打扰45.Down下面46.Drink喝47.Elevator/Lift电梯48.Emergencyexit紧急出口49.Empty空的50.EngineeringDepartment工程部51.Entertainment款待52.Entrance入口53.Envelope信封54.Environment环境55.Equipm