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ID:50094788
大小:563.50 KB
页数:18页
时间:2020-03-04
《邮轮实用英语课件PPT杨杰 9787 81134 806 4 chapter3C3 L7 Cabin Steward.ppt》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、《邮轮实用英语》Chapter3Lesson7CabinStewardShipboardOrganizationmaîtred’hôtelFrench"masterofthehotel"assigningpassengerstotablesdividingthediningareareceivingandrecordingreservationsfordiningdealingwithanypassengercomplaints.Smallrestaurants---“headwaiter”orhostH
2、otelsorCruiseShip---isresponsiblefortheoveralldiningexperienceincludingroomserviceandbuffet,andpassengersatisfaction.Responsibilitiesforthecabinsorstateroomsonacruiseshipfallunderthe housekeepingdepartment.Thisdivisionisresponsibleformakingpassengerscomfo
3、rtablewhiletheyareintheircabins,andincludesthecareofthecabins,roomandmessengerservice,andlaundrypickupanddelivery.Jobsinthehousekeepingdepartmentofacruiselineareverysimilartothejobsyouwillfindinafive-starhotelorresort.ShipboardOrganizationChiefHousekeeper
4、BellCaptainLaundrySupervisorAssistantChiefHousekeeperHeadRoomSteward/StewardessCabinSteward/Stewardess/AssistantBellBoy/RoomServiceAttendantAssistantCabinSteward/StewardessAssistantLaundrySupervisorLaundryMan/LinenkeeperUtilityCleanerPoolAttendantFloorSup
5、ervisorChiefHousekeepersupervisorofthehousekeepingdepartment:cabinservices,roomservices,laundryservices,bellservices,passengerbaggagehandlinganddistribution.AssistantChiefHousekeepersupervisesdaytodayoperationsofthedepartmentasdirectedbytheChiefHousekeepe
6、rFloorSupervisorsupervisesassignedfloorofcabinsandcabinstewardsasdirectedbythechiefhousekeeperPossibilitiesforpromotiontoAssistantChiefHousekeeper.HeadRoomSteward/StewardesssupervisesassignedstationofcabinsandcabinstewardsasdirectedbyFloorSupervisorPossib
7、ilitiesforpromotiontoFloorSupervisor.CabinSteward/Stewardess/CabinAttendantdailycleaningofpassengercabinsPossibilitiesforpromotiontoHeadRoomSteward.AssistantCabinSteward/Stewardessdailycleaningofassignedareasandpassengercabins,passengerlaundryrequestsPoss
8、ibilitiesforpromotiontoCabinSteward/Stewardess.UtilityCleanerdailycleaningofallpublicareasPossibilitiesforpromotiontoCabinSteward.PoolAttendantcleaningandmaintenanceofallpoolareasBellCaptainsupervisesbellstaff,deliv
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