酒店司机岗位职责.docx

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1、.HotelLevel:酒店等级：I–V一-五Department:部门：RoomsDivision房务部JobBand:职位等级：99ReportsTo:直属上级：BellCaptain,Concierge,FrontOfficeManager行李领班，礼宾主管，前厅部经理JOBOVERVIEW职位概述·Provideefficienttransportservicesforguestsandhotelexecutives.·为客人和酒店高管提供交通服务。AtInterContinentalHotels

2、&Resorts®wewantourgueststofeelspecial,cosmopolitanandIntheKnowwhichmeansweneedyouto:·Becharmingbybeingapproachable,havingconfidenceandshowingrespect.·Stayinthemomentbyunderstandingandanticipatingguests’needs,beingattentiveandtakingownershipofgettingthings

3、done.·Makeitmemorablebybeingknowledgeable,sharingstoriesandshowingyourstyletocreatemomentsthatmakepeoplefeelspecial.在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：·亲切、充满自信、体现尊重来展现富有魅力的你。·理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。·见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人

4、难忘。DUTIESANDRESPONSIBILITIES工作职责·Responsibleforsafetransferofguestsfromalldeterminedlocations·负责将客人从所有指定地点安全送达·Createguestsatisfactionthroughapleasingpersonality,effectivecommunicationskillsandshouldbefirsttogreettheguestaspertimeoftheday·凭借令人愉快的性格和有效的沟通技

5、巧取得客户的满意，并且总要主动与客人打招呼·Maintaingoodknowledgeofthecityrouteslocationsandhotelfacilities·熟知城市路线、地点和酒店设施·Maintainknowledgeofflighttimingsandassistguestinhandlingandloadingbaggagewheneverrequired·知晓航班时间，并按客人要求协助其处理和装载行李精选范本.·Maintainahighstandardofpersonalhygi

6、eneandbewellgroomedandwelldressedatalltimes·保持个人卫生，随时保持个人形象和穿着整洁·Doutmosttolearnnamesofguests,especiallyrepeatandlongstayingguestsremainingalerttosituationstoofferassistance·尽力熟知客人的名字，特别是熟客和长包房的客人，注意观察情况以向客人提供协助·Assistinvaletparkingwhennotassignedanyduty·

7、在没有工作任务时协助代客泊车·Maintaindetailedknowledgeoffacilitiesandservicesofthehotelandusethisknowledgetopromotethehoteltoguests·熟知酒店设施和服务情况，并以此向客人推销酒店·Keepabreastofactivitiesinyourcitywhichmayaffectdrivingtimesorroutesandrelaythistomanagement·了解所在城市的活动，如发现可能影响驾驶时间或

8、路线的情况应向管理层汇报·Responsiblefortheupkeepandcleanlinessofthecarusedforguesttransferandassistwithmaintainingvehiclestohotelpresentationstandards·负责载客车辆的保养和清洁，并按照酒店形象标准对车辆进行维护·PerformsotherdutiesasmaybeassignedbytheRoomsDi