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1、erm项目实施总结(CRMprojectimplementationsummary)CRMprojectimplementationsummary一CengMenglongSoftwarevendors:ORACLEapplicationversion:llimainmodule:CallCenter
2、Marketing
3、sales
4、serviceTheimplementationoftheprojectimplementstionofPartyB:PartyA:Shanghaihandprojectlaunc
5、htechprojectimplementationdate:2006-6to2007-4Theoriginalbasicsystem:2004onTineOracleERPsystem,thenumberofusers:CallCenter35,Marketing40,sales350,service250peoplePartyaprojectteamplanningmembers:atotalof9people,1projectdirector,deputydirectoroftheproject2peop
6、le,1projectmanagers,technicalconsultants2,businessconsultsnts3peopleApracticalprojectgroupmembers:atotalof6people,1people(projectdirectorITdepartmentgeneralmanager),deputydirectoroftheproject2(domesticmarketsalesdirector+domesticmarketservicedirector,project
7、manager(1people)andtechnologyconsultant,businessconsultantandsalesmodule),1peopleatthesametime(technicalconsultantandmarketingmoduleconsultant,businessconsultant(1)servicemoduleismyadvisor)Iparticipatedintheimplementationoftheformerpost:metatechnologycustome
8、rservicecentermanager,mycurrentposition:CRMsystemprojectmanagerThefollowingisasummaryofmyexperienceintheactualimplementationoftheproject:1aboutteamissues1.1theprojectteamofPartyAwillsetupthemostimportantissuesintheimplementationofthewholeproject,andtheprojec
9、tteammembersofthefirstpartymustmeetthefollowingrequirements:The1.1.1projectleaderisfullyempowered:theprojectdirectorandtheassociatedirectormusthavesufficientauthority1.1.1.1resourceschedulingrights(equipmentprocurement,officeenvironmentsetup,etc・)businessdec
10、ision-makingauthority(businessplanapprovaletc・)1.1.2technicalconsultant:mustbeabletointerfacewithPartyBtechnicalconsultantinknowledgeandtechnology1.1.2.1,especiallyforcustomdevelopment,mustbeabletoreadandunderstandthesourcecode1.1.2.2systemdevelopmentsetting
11、smustbeimplementedindependentlyandreadyforsystemhandoverandindependentmaintenance1.1.3businessconsultantprofessional:mustbeseniorbusinessmanagers,notfromotherpostspart-time1.1.3.1mustbefamiliarw
