职场英语写作--Chapter_5_投诉理赔函

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1、Unit5LettersofComplaintsandClaims1、PrinciplesofComplaintsrationalratherthanirrationalobjectiveratherthansubjectivespecificratherthangeneralfriendlyratherthanhostileconstructiveratherthanonlynegative对所遇到的困扰，恶劣的服务态度，劣质的产品等提出抗议和改进的建议。内容有理，批评有节。语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。最后提出的解决方法应切实可行。在表达自己的不满时

2、，语言要把握分寸，不失风度。2、ComponentsofLetterofcomplaints：（１）说明投诉的对象（２）阐述投诉的具体原因（３）表示希望投诉后能尽快得到改正LettersofComplaintsModel1Oct28,2009Dear…,Iamwritingtocomplainabout….Itrustyouwilltakemycomplaintsseriouslyand….Ifitisnotproperlysettled,Iwouldaskyoutogivebackmymoney,orIwouldcomplaintotheconcernedauthorities.Yo

3、urssincerely,Name…LettersofComplaintsModel2Oct28,2009Dear…,IamwritingtoinformyouthatIfind…unsatisfactory….Ihopeyouattachimportancetothismatter,andhelpsettleitassoonaspossible.Yourssincerely,Name…LettersofComplaintsCommonlyusedexpressions(常用表达)：(1)Iamwritingtoshowmygreatangeratyour…(2)Iamwritingt

4、oprotestagainstyour…(3)Iamwritingtocomplainabout…(4)Mycomplaintaboutyour…isbasedonthefactthat…(5)Hopeyouwillimproveyour…(6)Ihopeyouwilltakestepstorectifythissituationsoon(7)Itishightimeyoutooksomemeasurestosolve…(8)Isincerelyhopesuchthingswillnevertakeplaceagain.(9)Youmustrectifythesituation,orI

5、willtakeittothecourt.(10)Ifyoucan’tgivemeasatisfactoryanswer,IwillcomplainittotheConsumerAssociationLettersofComplaintsSample1Directions:Writealetterofabout100wordstocomplainaboutthebadserviceyouhavereceived.Youdonotneedtowritetheaddress.LettersofComplaintsReferenceWritingOct.28,2009DearManager,

6、IamwritingtoshowmygreatangeraboutthebadserviceIencounteredinyourdepartmentstorelastSunday.Thatsaleswoman(No.411)wasbynomeanspatientenoughtoanswermyquestionsabouttheproducts.Shewassoeagerlytalkingwithherfriendthatshejustturnedadeafeartomyquestions.Ifeltdisappointedthatsuchbadservicecouldhavehappe

7、nedinaso-calledfive-stardepartmentstore.Ihopeyoudosomethingtostopsuchthingsfromhappeninganymore,justtosaveyourstore’sfame.Yourssincerely,Customer’snameLettersofComplaintsSample2DearSirorMadam,IamwritingtoinformyouthatIwishto