Knowledge-Driven Work知识驱动的工作 SPL 4.3

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1、Knowledge-DrivenWorkSPL4.3JoelCutcher-GershenfeldSeniorResearchScientist,MITSloanSchoolofManagementandExecutiveDirector,MITEngineeringSystemsLearningCenterPresentationfor:ESD.60–Lean/SixSigmaSystemsMITLeadersforManufacturingProgram(LFM)Summer2004Thesematerialswere

2、developedaspartofMIT'sESD.60courseon"Lean/SixSigmaSystems."Insomecases,thematerialswereproducedbytheleadinstructor,JoelCutcher-Gershenfeld,andinsomecasesbystudentteamsworkingwithLFMalumni/ae.Wherethematerialsweredevelopedbystudentteams,additionalnputsfromtheifacul

3、tyandfromthetechnicalinstructor,ChrisMusso,arereflectedinsomeofthetextorinanappendixOverview¾LearningObjectives¾SessionDesign(20-30min.)¾PartI:IntroductionandLearning¾[list3-5keylearningObjectives(1-2min.)objectives]¾PartII:KeyConceptorPrincipleDefinedandExplained

4、(3-5min.)¾PartIII:ExerciseorActivityBasedonFieldDatathatIllustratestheConceptorPrinciple(7-10min.)¾PartIV:Common“Disconnects,”RelevantMeasuresofSuccess,andPotentialActionAssignment(s)toApplyLessonsLearned(7-10min.)¾PartV:EvaluationandConcludingComments(2-3min.)©[L

5、FMStudents]–ESD.60LeanSixSigmaSystems,LFM,MIT/6/9/04--2PartI:IntroductionPartII:ConceptsPartIII:ApplicationPartIV:DisconnectsPartV:ConclusionOverview¾Introduction¾FundamentalChangesintheNatureofWork¾ADefinition,anObservationandTwoQuestions¾TheGlobalDiffusionofKnow

6、ledge-DrivenWorkSystems:ResearchFindings¾Structure¾Primary,Secondary,Reverse¾Strategy¾Piecemeal,Imposed,Negotiated¾Process¾TangibleandIntangibleFactors–VirtualKnowledge¾Conclusion¾AFragileFoundationfortheGlobalDiffusionofInnovation©[LFMStudents]–ESD.60LeanSixSigma

7、Systems,LFM,MIT/6/9/04--3TheBigPicture¾Fundamentalchangesinthenatureofworkandorganizationsacrossthelastcentury¾CraftProduction–SmallDecentralizedEnterprises¾MassProduction–LargeHierarchicalEnterprises¾Knowledge-DrivenWork–InterdependentNetworksKeySource:“Knowledge

8、-DrivenWork:UnexpectedLessonsfromJapaneseandUnitedStatesWorkPractices”(OxfordUniversityPress,1998)–publishedinSpanishas“Trabajoimpulsadoproelconocimient