酒店前台工作检查程序

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1、酒店前台工作检查程序(中英文)酒店前台工作检查程序Morningshift:(7:00-15:30)Checkgrooming.检查仪容仪表。ReadFrontdeskreceptionlogbook.阅读前台交班本。Checklastnight’soccupancy,ADRandtoday’sforecast.检查昨晚的住房率、平均房价和今天的预计住房率。Checkalleventorder,VIPandgroupsifthereisanyfortoday查看当天的酒店活动、VIP和团队情况。Proper

2、takeoverfromnightshift.与夜班交接班。HandoverCashfloat,ForeignExchange,theinvoice,someofthevoucherandsafetyboxkeysproperly.交接现金、外币兑换款、发票、单据和保险箱钥匙等物品。Checkeverybillingfordue-outrooms.检查预离房的账单ChecktracesreportandPFfolio.查看跟踪报告。Checkdue-outroomafter12:00pm,andfollow

3、upthedue-outroomswithDutyManager.中午12点查看预离房，协助值班经理跟进预离房。Checkallarrivalguests’keyandRC.检查所有预计到店客人的房卡和登记表。Ifthereisguestcheck-induringmorningshift,modifyinsystem.将所有早班入住的客人资料输入电脑。Closecashierandmakesurethecashierreportandthecashisbalancedandhandovertoaftern

4、oonshiftproperly.检查确保平帐后关闭电脑收银功能并与中班交接班。Notedownthethingsinlogbookwhichareneededtofollowupandbrieftoafternoonshift.将需要跟进的事宜纪录在交班本上并交接给中班。UpdatePSBsystem.更新公安局电脑系统资料。AfternoonShift(15:00-23:30)Checkgrooming.检查仪容仪表。Readreceptionlogbook.阅读前台交班本。Checkallevento

5、rder,VIPandgroupsifthereisanyfortoday.查看当天的酒店活动、VIP和团队情况。Propertakeoverfrommorningshift.与早班交接班。HandoverCashfloat,foreignexchange,theinvoice,someofthevoucherandsafetyboxkeysproperly.交接现金、外币兑换款、发票、单据和保险箱钥匙等物品Checkdueoutroomifthereisany.检查预离房间。Doublecheckever

6、ydueinroom.再次查看每一个预计到店房间的情况。ChecktracesreportandPFfolio.查看跟踪报告。Modifyallguestswhohavecheck-inalready将入住的客人资料输入电脑系统。AssignroomfornextdayETA.IncludeFITbookingandgroupbooking.为次日的预订排房，包括散客和团队。SettleEDCbetween22:00-22:30(Printcredit-cardpostedtodayreporttochec

7、kadvance).在22:00-22:30,打印当天的信用卡刷卡纪录进行检查。CloseCashierandmakesurethecashierreportandcashisbalancedandhandovertonightshiftproperly.检查确保平帐后关闭电脑收银功能并与夜班交接班。Notedownthethingsinlogbookwhichareneededtofollowupandbrieftonightshift.将需要跟进的事宜纪录在交班本上并交接给中班UpdatePSBsyst

8、emNote:更新公安局系统。Nightshift(23:00-7:30)Checkgrooming.检查仪容仪表。Readreceptionlogbook.阅读前台交班本。Propertakeoverfromafternoonshift.与中班交接班。HandoverCashfloat,ForeignExchange,theinvoice,someofthevoucherandthesafetyboxkeysp