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1、WHATCRUCIALCONVERSATIONSREADERSACROSSTHEGLOBESAYABOUTTHEBOOK“Anybookispowerfulifyoucanrelatetoitscontent,issimpletounderstand,easytoapply,andisbasedonresearch.IhavefoundalloftheseelementsinCrucialConversations.Thenarrativehasauniversalappealandthestreng
2、thtotranscendcultures.IhavefoundittoaligncloselywithIndianvalues.TheskillsinCrucialConversationsmakethisworldsafeenoughforhumanstoexpressthemselvesincrucialmoments.”Capt.CharanjitLehal,AGMTrainingandDevelopment,TataSky,India“IalwaysthoughtIhadgoodcommun
3、icationskillsuntilIworkedintheoilfieldwhereprofanityandverbalattacksareusedaspunctuation.I’vereadCrucialConversationsfourtimes,andithastotallychangedME!Forthefirsttimeinmylife,Ihavethecouragetotalktoalmostanyoneaboutalmostanything.CrucialConversationsis
4、oneofthemostimportantbooksIhaveeverread.”DaveHill,Entrepreneur,NSAJuicePlus+“Inmythirty-fiveyearsinthetrainingprofession,Ihaveneverexperiencedcontentsovaluableandsolife-changingaswhatisfoundinCrucialConversations.Iamconvincedthatifpeoplecouldreadanybook
5、thatcrossesboundariesforskillsinteambuilding,performancemanagement,conflictresolution,problemsolving,etc.,itwouldbethisone.”TerrieMonroe,Director,OrganizationalDevelopment,Children’sHealthSystem“Therearefewbooksthathavethepotentialtoimpactbothone’sprofe
6、ssionalandpersonallife.CrucialConversationschangedsomeofmydestructivecommunicationstylesathomeandatwork.Iattributetheimpactithashadonmylifetothefactthatskillsarederivedfromsolidempiricaldataofsocialscienceresearch.CrucialConversationsistrulyalife-changi
7、ngbook.”GhassanQutob,RegionalDirector,MiddleEastRegion,Stallergenes“CominginasthenewCEOofanorganizationwithmanytenuredemployees,Ihavehadmanycrucialconversations.UsingCrucialConversationsasmyplaybookduringthistimewasparamountinguidingmethrougheachconvers
8、ation.”JoanneK.Bryson,CAE,ExecutiveVicePresidentandCEO,OregonMedicalAssociation“Afterfourteenyearsasaclassroomteacher,thispastyearwasmyfirstasanadministrator,anditwasaBIGchallenge.WhileIhadnoproblemsconveying‘notsogood’newstostud
