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1、TEAMFLY®Team-FlyCustomerRelationshipManagementOthertitlesintheBriefcaseBooksseriesinclude:CommunicatingEffectivelybyLaniArredondoPerformanceManagementbyRobertBacalRecognizingandRewardingEmployeesbyR.BraytonBowenMotivatingEmployeesbyAnneBruceandJamesS.
2、PepitoneLeadershipSkillsforManagersbyMarleneCaroselliEffectiveCoachingbyMarshallJ.CookConflictResolutionbyDanielDanaProjectManagementbyGaryHeerkensManagingTeamsbyLawrenceHolppHiringGreatPeoplebyKevinC.Klinvex,MatthewS.O’Connell,andChristopherP.Klinvex
3、EmpoweringEmployeesbyKennethL.MurrellandMimiMeredithPresentationSkillsforManagersbyJenniferRotondoandMikeRotondoTheManager’sGuidetoBusinessWritingbySuzanneD.SparksSkillsforNewManagersbyMoreyStettnerTolearnmoreabouttitlesintheBriefcaseBooksseriesgotoww
4、w.briefcasebooks.comYou’llfindthetablesofcontents,downloadablesamplechap-ters,informationabouttheauthors,discussionguidesforusingthesebooksintrainingprograms,andmore.ABriefcaseBookCustomerRelationshipManagementKristinAndersonCarolKerrMcGraw-HillNewYor
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