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1、景区导游服务技能 目 录 实训(一)认知旅行社及基本业务-----------------------------3实训(二)导游职业素养-----------------------------------------3实训(三)安排旅游接待计划-----------------------------------4实训(四)导游接团服务-----------------------------------------6实训(五)导游带团及参
2、观游览服务--------------------------8实训(六)校园模拟导游----------------------------------------10实训(七)实景导游讲解----------------------------------------12实训(八)游客个别要求的处理及心理服务----------------16实训(九)导餐、导购及文化娱乐导游----------------------22实训(十)送站服务及处理客人投诉-------------------------23实训(
3、十一)事故的预防及处理服务-------------------------27实训(十二)事故的预防及处理服务-------------------------38 intheParkbelow.CenterParkofimportantplaces,likedrugstoragedistrict,nursingunit,foodstoragedistrict,importantmedicaldevicesequipmentbetween,narcoticsandthetoxicharmfulchemical
4、items,operatingroomsecurityregional,importantmanagementregional,,setvarietyalarmfacilities,throughsoundlightalarmofwayreleasedalarminformation,toldmanagementpersonneltimelyprocessingpolicelove,whilethroughnetworkcommunicationsfunctionachievedandsoundvideomonitor
5、ingsystem,accesssystemoflinkage.Thesystemconsistsofsensors,alarmbuttons,controlequipment,soundandlightalarmdevices,electronicdisplaydevices,Systemintegratedmanagementsystem.Inthemonitoringcentertodisarmsettheprecautionareasaccordingtomanagementrequirements,centr
6、alizedalarmmanagement,whereyoucansetthezonetype,andcustomizeanynumberofalarmzones,eachzonecancontainanynumberofalarm,accordingtomonitorandoperatetheregionalgarrison,alarmpoints.MakingGISe-alertmap,markedonthemapallthealarmpoints,accesscontrol,audioandvideosurvei
7、llance,anddynamicrepresentationofthedeviceasadifferentcolor...Toalarmsystem,dependingonaudiomonitoringmanagementsystemandpublicbroadcast,accesssystemlinkageofmeansonrehabilitationcenterofpatients,andmedicalpersonnel,andfamily,crowdofflowachievedfullcontrol,eache
8、mergencybutton,anddetectortriggeredpolicelovesignalShicanandothersystemlinkagemanagement,dangalarmpolicelovetriggeredalarmShi,alarmhostwilltosoundlightalarmforminmoni