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1、InEnglish,yourfirstnameisalsocalledyourChristiannameorgivenname.Yourfamilynameisalsocalledyoursurnameorlastname.Somepeoplealsohavemiddlenames.Lookatthefollowingexample:AlexanderJohnMonroeWerefertomarriedfemaleguestsasMrs.Brown,Mrs.Day,etc.andunmarriedfemaleguestsasMiss.Divine,MissWashington,e
2、tc.andifyouareunsurewhethertheguestismarriedorunmarriedyoumayrefertoherasMs.Walton,MsYork,etc.Dialog:GSA:MayIknowyoufirst/givenname,sir(madam,miss)?Guest:Robert.GSA:Whatisyourfamilyname(surname,lastname),sir?Guest:ItisYork.GSA:CouldIhavethespellingofyourlastname,please?Guest:ItisY-O-R-K.GSA:T
3、hankyou.Doyouhaveamiddlename,Mr.York?Guest:MymiddlenameisJohn.GSA:ThankyouMr.York.PairworkNowusethefollowingnamestoredothedialog.DonaldEdwardRiceAliceWashingtonBrainMatthewCooperRobertJamesLewisHowardKingElizabethMaryBrownMorefamilynames:JonesMoorBrownBlackJohnsonStevensonProudKingsfordWillia
4、msCarpenterWhiteShephardPetersonArmstrongDayKnightMillerHunterRiceYoungerDavisBellJackson-76-InternationalSpellingCodeDialog:GSA:Nihao,Reception.Maryspeaking,MayIhelpyou>?Caller:Yes.ThisiscityHotel.Wearefullybooked.Doyouhaveadoubleroomforthenexteightdays?GSA:Onemoment,please.I’llcheck…yes,wed
5、ohave.What’stheguestname,please?Caller:JohnSchmidt.GSA:Couldyouspellthesurname,please?Caller:S-C-H-M-I-D-T.GSA:I’msorry,couldyourepeatthat?Theconnectionlineisverybad.Caller:TheSurnameisSierra,Charlie,Hotel,Mike,India,Delta,Tango.GSA:Thankyou.WewillbeexpectingMr.Schmidt.Atwhattimewillhebearriv
6、ing?Caller:Wearearrangingataxirightnow.GSA:Thankyouverymuch.MayIrepeatthereservation,please?WehavereservedadoubleroomforMr.JohnSchmidtfromtodaySeptember1tillSeptember9th.Hewillbearrivingatanytimefromnow.Caller:That’sall.Thankyou.GSA:MayIknowyournameandtelephonenumber,please?Caller:I’mHelenWan
7、gfromAT&T.mynumberis……GSA:Thankyouagain.Caller:Thankyouforyourhelp.Bye-bye.PairworkRedothedialogbyusingtheinternationalspellingcodenow.A=AlphaH=HotelO=OscarV=VictorB=BravoI=IndiaP=PapaW=WhiskyC=CharlieJ=JulietQ=QuebecX=X-rayD=DeltaK=KiloR=Rom
