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1、GoodCommunicatorsManagetheirBodyLanguageAccordingtooneestimate,thereareover700,000formsofnonverbalcommunicationwhichcanbegroupedintogeneralcategories:facialexpressionsandeyebehavior,gesturesandpostures,vocalcharacteristics,personalappearance,touchingbehavior,anduseoftimeandspace.
2、?Facialexpressionsandeyebehavior.Youfaceistheprimarysiteforexpressingyouremotions;itrevealsboththetypeandtheintensityofyourfeelings.Youreyesareespeciallyeffectiveforindicatingattentionandinterest,influencingothers,regulatinginteraction,andestablishingdominance.?Gesturesandposture
3、s.Bymovingyourbody,youcanexpressbothspecificandgeneralmessages,somevoluntaryandsomeinvoluntary.Slouching,learningforward,fidgeting,andwalkingbrisklyareallunconscioussignalsthatrevealwhetheryoufeelconfidentornervous,friendlyorhostile,assertiveorpassive,powerfulorpowerless.?Vocalch
4、aracteristics.Likebodylanguage,yourvoicecarriesbothintentionalandunintentionalmessages.Thetoneandvolumeofyourvoice,youraccentandspeakingpace,sayalotaboutwhoyouare,yourrelationshipwiththeaudience,andtheemotionsunderlyingyourwords.?Personalappearance.Yourappearancehelpsestablishyou
5、rsocialidentity.Ourgrooming,ourclothing,ouraccessories,andourstylehaveaprofoundimpactonourappearance.Ifyourgoalistomakeagoodimpression,adoptthestyleofthepeopleyouwanttoimpress.Inmostbusinesses,aprofessionalimageisappropriate,butinsomecompanies,amorecasualappearanceisallowed.?Touc
6、hingbehavior.Touchisanimportantvehicleforconveyingwarmth,comfort,andreassurance.Inbusinesssituations,touchingsuggestsdominance,soahigher-statuspersonismorelikelytotouchalower-statuspersonthantheotherwayaround.Touchinghasbecomecontroversial,however,becauseitcansometimesbeinterpret
7、edassexualharassment.?Useoftimeandspace.Liketouch,timeandspacecanbeusedtoassertauthority.Inmanycultures,peopledemonstratetheirimportancebymakingotherpeoplewait;theyshowrespectbybeingontime.However,attitudestowardpunctualityandcomfortzonesandallothernonverbalcommunicationcarryfrom
8、culturetoculture.TenPositiveBodyLanguage
