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ID:57257819
大小:6.11 MB
页数:15页
时间:2020-08-04
《中西餐服务流程比较分析课件.pptx》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、ComparisonandAnalysisofServiceProceduresofChineseandWesternFoodContentBasicProceduresofCateringService1ChineseFoodServiceProcedures2WesternFoodServiceProcedures3BasicProceduresofCateringService01FinishingTouchesOpenedMealPreparationsBasicServiceProceduresWelcomeServiceDiningServiceDi
2、fferentTablewareChina:ChopsticksWestern:KnifeandforkChineseFoodServiceProcedures02ChineseFoodService1、PreparationGettoknowthebasicsituationBefamiliarwithmenuandtablesettingGetthedrinksandotherconsumablesPreparesmalltowelsandteaPlacethecolddishPourwineChecktheworkthoroughlyChineseFood
3、Service2、GreetingWarmlywelcomeHelpguesttoseatPasspapertowel、sendteaServicebeforethemealChineseFoodService3、RepastPourwineServehotdishesServiceduringthemealChineseFoodService4、FinishingtouchesguestservicescheckthescenecleanupthetableclearthesitetheinvoicingserviceWesternFoodServicePro
4、cedures031、Greeting1.Welcomecustomerswarmly.2.Leadinggueststotheguest'sfavoritelocation(ifconditionspermit).3.Arranginggueststotakeseats.4.Distributingcleanandtidymenus.5.Askingguestshaveanyspecialthoughtsandrequests.6.Askingtheguestforthewhitewaterrequirement(cold/hotwater/bubblewat
5、er/ice).7.Introducethecontentsofthemenutotheguests.8.Cocktailliquorservice(predinnerwine)WesternFoodService2、RepastThefirstroundofservingdishes1.Checkfoodsatisfaction,askwhatthegueststhinkofthemeal,andwhetherthereisanyserviceavailabletothem.2.Observationtimeforguestsdiningspace.3.Ret
6、urntothetabletoseeifthereisanyneedfortheguests.Oryoucancleanupthetablecupsandplates.4.Clearupthetable.Secondroundsofdishes1.Repeatthefirstroundofserviceorderandprocess.2.Askingiftheguestsneeddessertservice.3.Clearupthetable.4.Ifhavethedessert,remembertoorderandservedishes.5.Checkagai
7、nwhetherthedishesonthebillareaccurateandthenumberisaccurate.WesternFoodService3、Finishingtouches1.Preparethefinalbillfortheguesttopaythebill.2.Assistgueststoleave3.Cleanupthetable.WesternFoodServiceThanksForYourWatching!日期:2018年10月
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