酒店管理会所希尔顿酒店设计标准.doc

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1、4a.FRONTOFFICE前台办公室4b.EXECUTIVEOFFICES管理层办公室4c.SALESANDCATERINGOFFICES销售和餐饮办公室4d.ACCOUNTINGOFFICES财务室4e.PERSONNELOFFICE人事办公室第4a节前台办公室4a-1.00GENERAL4a-1.00总则4a-1.01Wheneverpossible,alladministrativeandexecutiveofficesarepreferredtobelocateddirectlybehindtheregist

2、rationdesk.Ifanyofthesefunctionsareremotelylocated,theremustbedirectandimmediatemeansofstaffaccessavailable.所有行政办公室和管理层办公室应尽可能设在登记台的正后方。如果在这些部门中，有任何一个与登记台的距离较远，则须提供可使员工立即直接抵达的方式。4a-1.02Thefrontofficemustbelocateddirectlybehindthefrontdeskandhavethefollowingareas

3、/offices:前台办公室必须紧邻前台并位于其后方，可分以下区域/办公室：A.Frontofficemanager‘soffice前台经理办公室Creditmanager‘sofficeB.信贷经理办公室C.Secretarialandwaitingarea接待等候区D.Reservationsarea预订区E.Nightauditor‘soffice/cashier‘soffice夜审员办公室/出纳办公室F.Countroom结算室A.PBXroom交换机房B.Mailandworkroom收发室C.Compute

4、rroom计算机房D.Safedepositboxandviewingroom安全保管箱和观景房Note:Largerhotelsmayrequirecashier‘soffice,countroomandcomputerroomintheaccountingoffices.注意：大型酒店可配置出纳办公室、结算室并在财务室设计算机房。4a-1.03Provideforguestaccesstofrontofficemanager‘soffice,creditmanager‘sofficeandsafedepositbo

5、xandviewingroom.为客人提供通达前台经理办公室、信贷经理办公室、安全保管箱和观景房的通道。4a-1.04Adedicatedsecuresafedepositboxroommustbeincorporatedintothefrontoffice/lobbyareaplans.Thepurposeoftheroomistoprovidetheguestwithasecure,privateareafordepositorremovalofhis/hervaluableswithoutbeinginfullv

6、iewofotherguests.Thesafedepositboxroommustaminimumof30sq.ft.(2.7m),andbeconfiguredinsuchamannerastoallowclearviewofallsafedepositboxesthroughatemperedglass,visionpanel.Theglasswallmusthaveapass-throughtoaccommodatethelargestsafe-depositboxavailable.专用的贵重物品保险箱室必须

7、包含在前台和登记区规划中。贵重物品保险箱室为客人存取贵重物品提供一个安全而私密的区域，可避开其他客人的视线。贵重物品保险箱室至少应有2.7平方米，配备钢化玻璃观察窗，通过此窗可看到室所有的安全保管箱。钢化玻璃墙必须有一个可容纳最大安全保管箱的通道。A.Anappropriatelysizedwallorroommustbeprovidedforinstallationofsafedepositboxes.Thenumberandsizeofsafedepositboxesrequiredwillvarydependin

8、guponthenumberofroomsandmarket.Aminimumof1boxperevery20guestroomsshallbeprovidedprovidingthatnoteammemberusesaguestsafedepositboxforstorageoftheirbank.Thisareamustbei