《完美咨询》(Flawless Consulting)的ppt.ppt

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1、FlawlessConsultingAGuidetoGettingYourExpertiseUsedPeterBlockJossey-BassPublishers1981MethodologyOverviewofConsultingProcessPhase1.EntryandContractingMatchingWantsandOffersPhase2.DataCollectionandDiagnosisSymptomorunderlyingproblemPhase3.FeedbackandDecisiontoActth

2、ereportandpresentationPhase4.ImplementationthemaineventsPhase5.Extension,Recycle,orTerminationApproach’sAssumptionsProblemSolvingRequiresValidDataEffectiveDecisionMakingRequiresFreeandOpenChoiceEffectiveImplementationRequiresInternalCommitmentApproach’sGoals1.Est

3、ablishaCollaborativeRelationship2.SolveProblemsSotheyStaySolved3.EnsureAttentionisGivento:TechnicalFactorsBusinessProblemsInterpersonalRelationshipsDevelopingClientCommitmentTheFacesofResistanceGivememoredetailFloodingyouwithdetailDelaysImpracticalityConfusionInt

4、ellectualizingMoralizingAttachSilenceNegotiatingyourContractKeyConceptsMutualConsentValidConsiderationSomeRulesYoucansayNOYoucancontractforbehavior,butnotforfeelingsThecontractmustbe50/50Youcan’tcontractwithsomeonewhoisnotintheroomSCOPEAnalysisBoundariesProjectOb

5、jectivesYour/ClientRolesInformationNeedsExpectedProductsSupportRequiredInvolvementRequiredScheduleRequirementsConfidentialitySuccessCriteriaDataCollectionandDiagnosisKeepsimplifying,narrowing,reducingthestudyfocusingonthenextactionsrequiredoftheclientUseBusinessL

6、anguageMaintainrelationship(s)withtheClient(s)IstheClienttheProblem?STEPSClarifyPresentingProblem,InquiryDimensionsandWhowillbeinvolved.Proceed?Plandatacollection.Collectdata/opinions.Isolatekeyinformation.DetermineRealProblem(s).DataSummary(Findings).DataAnalysi

7、s(Conclusions)FeedbackandDecisiontoActManagethemeetingIfyoupresentaclearandsimplepictureofwhytheunderlyingproblemexists,theclientwillhaveasmanyideasforrecommendationsasyouhave.CONTENTRestatecontractPresentAgendaPresentFactsPresentDiagnosisPresentRecommendationsGe

8、tdecisiontoproceedSchedulenextstepGiveSupportEndingtheProjectGivefeedbackonhowtheclientmanagedtheprojectGetfeedbackfromtheclientonhowyoumanagedtheprojectDiscus