新境界职业英语综合教程精华版 unit 7.ppt

《新境界职业英语综合教程精华版 unit 7.ppt》由会员上传分享，免费在线阅读，更多相关内容在行业资料-天天文库。

1、ApproachingWorkplaceWorkplaceCommunicationMiniTextTextGrammarReviewAppliedWritingSyndicateActivitiesWorkinpairs.Lookatthefollowingpicturesandtellwhattheyareabout.ApproachingWorkplaceBackApproachingWorkplaceBackThecompanytechniciandoesregularcheckonthehomeequipmentforthecus

2、tomer.Thedeliverymandeliversthegoodstothecustomerathome.ApproachingWorkplaceBackThemechanicina4Sshopservicesthecarforthecustomer.Acompany’safter-saleclerkmakesahomevisitandconductsasurveyoncustomer’ssatisfactionabouttheirproduct.ApproachingWorkplaceBack1.Haveyoueverheardof

3、theslogan“CustomerFirst”?Doyouagreetoit?2.Whatdoyouknowcustomerservicerefersto?Yes.Ican’tagreemore.First,customerspaythecompanyforaproducttheyget.Theyshouldberespectedandgetproperservice.Second,allcompanies’expensesandtheirstaff’ssalariesareactuallypaidbycustomers.Withoutc

4、ustomers,companiescan’tsurvive.Itreferstothewayinwhichacompanytreatsitscustomersandanswerstheirquestions,complaintsetc.Nowdiscussthequestionsbelowandthenreporttoyourclass.3.Haveyouevertakenpartinanycustomersatisfactionsurvey?Whatisit?4.Doyouthinkgoodcustomerservicecanhelpc

5、ompaniesNo.Ihaven’t.ButIknowacustomersatisfactionsurveyisusuallyaquestionnaireformthatcustomersareaskedtoanswerorfillin.Thecompanyusesittogetinformationaboutwhatcustomersthinkaboutitsproductsorservice.Yes,absolutely.Goodcustomerservicewillbringaboutgoodopportunitytothebusi

6、ness.Andmorecustomerswillbuytheirproducts.Nowdiscussthequestionsbelowandthenreporttoyourclass.5.Whatservicedoyouthinkcanbeconsideredgoodcustomerservice?Astogoodcustomerservice,thecompanycaresabouttheircustomers,providesproperafter-salesserviceandquicklyrespondstocustomers’

7、questionsandcomplaints.Inaword,agoodcustomerserviceisaservicethatissatisfyingtothecustomers.Nowdiscussthequestionsbelowandthenreporttoyourclass.WorkplaceCommunicationBackYouwillhearfivestatements.Listentothemcarefullyandmatcheachstatementwiththecorrespondingpicture.Stateme

8、nts12345PicturesedacbBackListentothestatementsagainanddecidewhetherthesesentencesare“Righ