迪卡侬面试准备

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1、1.HowmuchdoyouknowaboutDecathlon你对迪卡侬了解有多少?AsIknowDecathlonistheworld'snumberonesportinggoodsretailerandhasitsownbrandproducts.Asaretailer,thesalesconceptofDecathlonistocollectallsportinggoodswithinoneshoppingmall.2.Pleaseintroduceyourcompany'sbusinessscope请介绍下你公司的业务范围。HPDalianbrachisenga

2、gedinglobalproductsserviceandoutsourcingservice.MybusinessunitiscalledGlobalServiceDesk.Weprovidetechnicalservicesforenterpriseusers.3.Pleaseintroduceyourresponsibility请介绍下你的工作职责。Myresponsibilityishelpingclientsdealingwithallkindsoftechnicalissues,suchasunabletoaccesstoInternet,failtorece

3、ivemailsviaLotusNotesandMicrosoftofficedidnotwork.Wegiveclientsupportviaphone,mail,chattingandremoteaccess.4.Pleaseintroduceadifficultyyouencounteredinyourjob.请具体介绍一个你在工作中遇到的难题，你如何解决的？AclientcalledinandreportedherPCappearedblackscreenafterrebootmanytimes.Ifollowthebasictroubleshootingandd

4、ispatchthetickettothenextlevel.Clientcalledbacklaterandreportednoonecontacther,shecouldnotworkanymore.Iexplaintoclientthenextlevelneedtimetoaccepttheticket.ClientwasnotsatisfiedthereplyandshethoughtIwasrefusingtheresponsibility.Soatthattime,Iknowclientdidnotpayattentiontothesupportingpoli

5、cy,sheemphasizedonresult.SoIinformedclientIwillcontactthenextlevelteamimmediately.ThenIinformclient'sissuetothenextlevelteam.Afterthenextlevelteamhelpingclientsolvetheproblem.Icalledbacktoclienttoconfirmtheissue.Shegavemeahighcomments.具体举例说一下你是如何在压力下工作的？Mycurrentjobrequiressoftskill,clear

6、logicalthinkingabilityandmoreimportpoint,youmustdevelopyourmulti-taskingability.sotosomeextentIalwaysworkedunderpression.sometimeswhenIwaschattingwithaclientonweb,thecalliscomingin.Soyoushouldmanageyourtaskanddistributeyourworkload.5.如果你有一个team，你如何管理他们？Formycurrentworkingexperience,Idon't

7、havemanyideasaboutmanagingateam.ButIwillpaymoreattentiontothefollowingpoints.teambuilding,TherelationshipbetweenIandmysubsidiary.6.你最喜欢的工作是怎样的？Ilikeakindoffeelingwhenclientgiveyouaroughdescriptionabouttheissue,andIcouldnarrowthescopetofindtheoriginalreason.SoIlikehe