商务英语写作Unit7LettersofComplaints

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1、Unit7LettersofComplaintsObjectivesTolearnsomesamplesTomastersomeguidelinesforwritinglettersofcomplaintsTolearnsomeusefulexpressionsIntroductionTherearemanythingstocomplainaboutintheworldtoday,frompoorserviceinarestaurantorstore,tothehighpriceofgasolineandrisingincometaxes.Complaint

2、sareoftenmosteffectivewhenmadeinwriting.Therearetwoadvantagestowritingacomplaintletterratherthantalkingaboutit.First,youfeelbetter.Andsecond,thepersonororganizationcausingtheproblemtakesyoumuchmoreseriouslywhenyoucommityourthoughtstopaper.GuidelinesforWriting(1)Startwithapositive,b

3、eforegivinganegative.Makeaspecificratherthanageneralcomplaint.Becourteousintonethroughout.Makecertainthatthecomplaintisbasedonfacts.Theclaimshouldbepracticalandacceptabletotheotherside.GuidelinesforWriting(2)Don’tthreaten.Saywhatactionyouwantthereadertotake,ifany.Includealldocument

4、sregardingyourproblem.Besurethatthelettermayhelpsolvetheproblem.UsefulExpressions1.DeliveryofthegoodsorderedonDecember8isnowcondiderablyoverdue.2.Uponexamination,wefoundhalfthegoodsdamaged.3.Onexamination,wefoundthequalityisnotinconformitywithwhatwestatedinthecontract.4.Thereportof

5、theGuangzhouCommodityInspectionBureaushowsadifferenceof20tonsbetweentheactuallandedweightandtheinvoicedweight.UsefulExpressions5.ThereisadiscrepancybetweenthepackinglistofcaseNo.26andyourinvoice:3dozenTeaSetsarecorrectlyenteredontheinvoicebuttherewereonly2dozeninthecase.6.Youhaveev

6、identlysentusthewronggoods,and,asweareinurgentneedoftheShirtsthatweorder,thiserrorisinconvenientandannoyingtous.7.Wehaveexamedthemonebyone,andfoundthateachofthemwasleakingmoreorless.8.Thepackinginsidethecasewastooloosewiththeresultthattherewassomeshiftingofthecontentsandseveralcups

7、andplateshavebeenbroken.Theattachedlistwillgiveyoudetails.ReviewTolearnsomesamplesTomastersomeguidelinesforwritinglettersofcomplaintsTolearnsomeusefulexpressionsKeystoPracticePractice1A.1.cheque2.invoice3.calculation4.overlooked5.entered6.our7.enclose8.grateful9.amount10.convenienc

8、eB.1.disturbed2.purchased3