s银行网点对公结算业务流程优化管理-研究

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1、万方数据东北大学硕士学位论文AbstractStudyonoptimizationofsettlementbusinessprocessforSBankBranchAbs仃actWiththerapiddevelopmentofthebankingsectorandinstitutionalreform，China'sbanksareprogressivelymoreattentionbythetransactionandaccountmanagementtopaymoreattentiontoproviding

2、customers嘶Ⅱlm曲一qualityandefficientservicechanges．Meanwhile，theinterestratemarketdevelopments，innovativefinancialservices，bankingbusinessoutletstomakepublicthetypeofsettlementservicesbusinessincreased，toprovidecustomers、Ⅳimqualityservicesisbecomingincreasingly

3、difficult．Toprocessmanagementtheory,bankbranchestobuildefficientbusinessprocessestothepublicbalancesheet，therebyincreasingtheeffectivenessofpublicbusinessservicebankbranches，toimprovethebank’Slevelofservice，increasecustomersatisfaction,therebyenhancingthecore

4、competitivenessofbanksforcehasveryimportanttheoreticalandpracticalsignificance．Inrecentyears，processmanagementandprocessmanagementbankderivedtheory,fortheSbankbranchestothepublicfromthesettlementprocess”integratedbusinessprocessingsystem”to”focusonbusinesspro

5、cessingsystem，”theprocessoftransformation，theemergenceofnewbusinessexistingbusinessprocessingsystemandbankingsystemandmethodforprocessingamismatchresultingservicehasnotbeensignificantlyimprovedperformanceissuestothepublicoutletsactualsettlementoftheobject，car

6、ryoutcustomersatisfactionsurveys，communicationwithfront-lineemployees，andtheregioncomparison丽ththeindustryandbusinessevaluationsystem，tofindthekeyfactorsaffectingserviceperformanceimprovements，andadetailedanalysisofthemaincauses．Onthisbasis，targetedpresentedt

7、othepublicbalancesheetbusinessprocessoptimizationgoalsandprinciples，andthroughcertificatesoptimization，centralizedprocessingandbusinessprocessoptimizationtoimprovetheoperatingsystemoptimization，”centralizedbusinessprocessingsystem，”bankbranchesandbusinessproc

8、essesMatchsystemandmethod．Furthermore，inthisarticletheauthoralsoSbankbranchesandsafeguardsforimplementingpublicsettlementbusinessprocessoptimizationareanalyzed．TargetedIII万方数据东北大学硕士学位论文Ab