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1、人性化管理在门诊护理管理中应用价值分析刘银芳刘银芳杨礼莲杨阳（商丘市第一人民医院护理部河南商丘476100）［摘要］:目的：观察并探讨人性化管理在门诊护理管理中的应用价值。方法：随机选取2014年2月至2015年2月我院门诊部80例护士作为研究对象，依据随机数字表法均分为对照组和研究组，各40例。分析我院门诊护理管理制度的局限性，与人性化管理标准相结合，制定人性化管理制度。对照组实施常规门诊护理管理，研究组则应用人性化管理。调查并对比两组护士对护理管理的满意度，分析其应用价值。结果：对照组的满意度为72.5%，经人性化管理后，研究组的满意度为87.5%,研究组满意度显著
2、高于对照组，差异具有统计学意义（P<0.05）;对照组发生护理纠纷事件9例，发生率为22.5%，研究组则仅为2例，发生率为5.0%,研究组护理纠纷发生率显著低于对照组，差异具有统计学意义（P<0.05）。结论：人性化管理优势显著，体现以人为木，有助于提升护士的工作积极性，提高护理工作质量，临床应用价值显著，值得我院在门诊护理管理中推广并应用。［关键词］人性化；管理；门诊护理；应用价值Applicationvalueanalysisofhumanizedmanagementinoutpatientnursingmanagementl'LiuYinfang2,YangLil
3、ian3,YangYang（ShangqiuFirstPeople'sHospital,Departmentofnursing,Shangqiu,Henan476100）［Abstract］Objective:Toobserveanddiscusstheapplicationvalueofhumanizedmanagementinoutpatientnursingmanagement.Methods:February2014to2015Februaryinoutpatientdepartmentofourhospitalwererandomlyselectedin80c
4、asesofnursesastheresearchobject,accordingtotherandomnumbertablemethoddividedintothestudygroupandthecontrolgroup,40casesineach.Analysisoflimitationsofoutpatientnursingmanagementsysteminourhospital,combinedwiththehumanizedmanagementstandards,establishhumanizedmanagementsystem.Controlgroup,
5、theimplementationofroutineoutpatientnursingmanagement,theresearchgroupistheapplicationofhumanemanagement.Toinvestigateandcomparethetwogroupsofnursesonthesatisfactionofnursingmanagement,analysisofitsapplicationvalue.Results:thesatisfactiondegreeofthecontrolgroupwas72.5%,thehumanizedmanage
6、ment,thesatisfactiondegreeofthestudygroupwas87.5%,thesatisfactionofthestudygroupwassignificantlyhigherthanthatinthecontrolgroup,thedifferencehasstatisticalsignificance(P<0.05);controlgroup,theincidenceofnursingdisputein9cases,incidenceratewas22.5%,studygroupisonly2cases,incidenceratew
7、as5.0%,thestudygroupofnursingdisputesoccurredwassignificantlylowerthanthatofthecontrolgroup,thedifferenceisstatisticallysignificant(P<0.05).Conclusion:humannaturemanagementasignificantadvantage,reflectthepeople-oriented,toenhancethenurses1workingenthusiasm,soastoimprov
