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1、usingoperationtheoryforefficientgovernanceToday,governmentisfacingmoreandmorechallengeonmanagement.Governmentmustimproveitsmanagementtoincreaseefficiency.TherequirementofPublictogovernmentisbeingmoreandmorestrict.Governmentmustpaymoreattentiononitsservicequality,
2、mustimprovementitsmanagementprocesstocreatemoreandmorehighqualityservice.Operationmanagementisalsouseful.Thefollopleonhoentdepartmentusingoperationmanagementprincipleforefficientgovernance.IntroductionandbackgroundTheShenyangenvironmentalprotectionbureauistheShen
3、yangmuinicplegovernmentenvironmentalprotectionadministrativedepartment,ithadbeenestablishedin1979.Itsmainresponsibilityis,accordingtotherelevantlainistrativerulesandregulations,implementunificationsurveillancemanagementtotheentalprotectionentaldamages,protectandi
4、mprovelivingconditionsandtheecologicalenvironment,promoteeconomyandthesocietydevelopmentcontinues,coordinationandhealth.Anextremelyimportantentalprotectionservicetotheentalproblemeters,servicepopulation7.2million.Alongent,peopleneedmoreandmoreenvironmentalservice
5、,theShenyangenvironmentalprotectionbureaureceiveseveryyeartheenvironmentservicerequest,from10yearagoseveralhundred,risespresentnearlytenthousand.Hoentserviceandtheenvironmentmanagementefficiencyandthelevel,osturgentproblementalprotectionbureaufacedrecentlyseveral
6、years.2000year'send,alongentalprotectionbureauhaveestablishedthenetheShenyangenvironmentalprotectionbureautraditionalmanagementptsanagementideatoenhancegovernmentmanagesefficiency.anagementAtthebeginningof2001,amanagementmeeteeting,theleadershipofthebureaumadethe
7、decisionofreform,andsentasurveyformtoeveryonetocollectadvices.Theleadershipthoughtthatisnecessarytofindtheanagement.Theythinkthebureaumustusesomeleanproductionideaonitsmanagement.Theymustfindtheonthlater,bycollectingadviceofeveryone,theneentalprotectionbureautrad
8、itionmanagementpatternhassevenkindsofanagement:冘Thehigherauthoritypassivelyent,thehigherauthorityhasnotinspected,hasnotsupervised,didnˇtinvestigation,verifiest
