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1、usingoperationtheoryforefficientgovernance usingoperationtheoryforefficientgovernance Eventhroughthebusinessoperationmanagementisdifferentfromgovernance,butwealsocanusesomeoperationmanagementmethodongovernmentadministration.Theprincipleofmanagementisthesa
2、me. Today,governmentisfacingmoreandmorechallengeonmanagement.Governmentmustimproveitsmanagementtoincreaseefficiency.TherequirementofPublictogovernmentisbecomingmoreandmorestrict.Governmentmustpaymoreattentiononitsservicequality,mustimprovementitsmanagementprocesstocreatemoreandmoreh
3、ighqualityservice.Operationmanagementisalsouseful. Thefollowcasegiveaexampleonhowgovernmentdepartmentusingoperationmanagementprincipleforefficientgovernance. Introductionandbackground TheShenyangenvironmentalprotectionbureauistheShenyangmuinicplegovernmentenvironmentalprotectionad
4、ministrativedepartment,ithadbeenestablishedin1979.Itsmainresponsibilityis,accordingtotherelevantlawandtheadministrativerulesandregulations,implementunificationsurveillancemanagementtothewholecityenvironmentalprotectionwork,preventandcontrolpollutionandotherenvironmentaldamages,protec
5、tandimprovelivingconditionsandtheecologicalenvironment,promoteeconomyandthesocietydevelopmentcontinues,coordinationandhealth. Anextremelyimportantworkresponsibilityofthebureauis:Providestheenvironmentalprotectionservicetothewholecitypeople,solvesenvironmentalproblemwhichtheyfaced.Ra
6、ngeofservice13,000squarekilometers,servicepopulation million. Alongwiththelivesofthepeoplelevelenhancement,peopleneedmoreandmoreenvironmentalservice,theShenyangenvironmentalprotectionbureaureceiveseveryyeartheenvironmentservicerequest,from10yearagoseveralhundred,risespresentnearly
7、tenthousand. Howenhancestheenvironmentserviceandtheenvironmentmanagementefficiencyandthelevel,wasmosturgentproblemwhichtheShenyangenvironmentalprotectionbureaufacedrecentlyseveralyears. 2000year’send,alongwiththenewbureauchief’sgettingtowork,theShenyangenvironmentalprotectionbure
8、auhaveestabl
