运营管理第14版蔡斯ipptchap024

运营管理第14版蔡斯ipptchap024

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时间:2018-10-07

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1、HealthCareChapterTwenty-FourCopyright©2014byTheMcGraw-HillCompanies,Inc.Allrightsreserved.McGraw-Hill/IrwinLearningObjectivesLO24–1:Understandhealthcareoperationsandcontrasttheseoperationstomanufacturingandserviceoperations.LO24–2:Exemplifyperformancem

2、easuresusedinhealthcare.LO24–3:Illustratefuturetrendsinhealthcare.24-2TheNatureofHealthCareOperationsHealthcareoperationsmanagement:thedesign,management,andimprovementofthesystemthatdeliverhealthcareservicesHealthcareasaserviceExtensivecustomercontactW

3、idevarietyofprovidersLifeordeathasoutcomesKeyfocusisonhospitalsHospital:afacilitywhosestaffprovidesservicesrelatingtoobservation,diagnosis,andtreatmentofpatients24-3FactorsThatSetHospitalOperationsApartfromOthersKeyoperatorsarehighlytrainedprofessional

4、s.GeneraterequestsforserviceDelivertheserviceRelationshipbetweenpricesandperformanceisnotdirect.Thereisnosinglelineofcommand.BalanceofpowerbetweengroupsProductspecificationsareoftensubjectiveandvague.Hospitaloperationsisnotacommoditythatcanbestocked.Re

5、source-orientedserviceorganization24-4ClassificationofHospitalsGeneralhospital/emergencyroomSpecialtyPsychiatricRehabilitation(AmericanHospitalAssociationclassification)24-5HospitalProduct-ProcessFramework24-6HospitalLayoutandCareChainsThelayoutsetsthe

6、physicalconstraintsonoperations.Thegoaloflayoutistomovepatientsandresourcestominimizewaitandtransporttime.Ageneralruleistoseparatepatientandguesttrafficfromstafftraffic.Principalelementisthenursingstation.Flowofworkthroughahospitaliscalledacarechain.24

7、-7CharacteristicsofProcesses/CareChaininaTypicalGeneralSurgeryUnit24-8CareChainDiagramofHipReplacementSurgery24-9SchedulingEfficiencyAmajordistinctionamonghealthcareprocessesistheextenttowhichresourcescanbescheduledefficiently.Emergencysituationmustbed

8、ealtwithimmediately.InherentlyinefficientElectiveprocedurescanbescheduledtoachieveefficientuseofresources.24-10StepsResourceuseandschedulecomplexityareaffectedbyThenumberofstepsThetimeofeachstepWhetherthecarechainhasadefiniteendComplexi

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