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1、67Àý»¤»¼¾À·×ÔÒò·ÖÎö¼°¶Ô²ß¡¾ÕªÒª¡¿Ä¿µÄ̽ÌÖ»¤»¼¾À·×µÄÔÒò¼°Ô¤·À¶Ô²ß¡£·½·¨²ÉÓÃͳ¼Æѧ·½·¨¶ÔÎÒÊÐ8ÄêÀ´67Àý»¤»¼¾À·×ÔÒò½øÐлعËÐÔ·ÖÎö¡£½á¹ûÔÒòÖ÷Òª°üÀ¨Ò½ÁÆÊÕ·Ñ¡¢·þÎñ̬¶È¡¢ÒµÎñËØÖÊ¡¢·¨ÂÉÒâʶ¡¢¹µÍ¨ÕÏ°¡£½áÂÛ¼ÓÇ¿·¨ÖÆ¡¢°²È«½ÌÓý£¬Ìá¸ß·þÎñÒâʶ£¬¹æ·¶Ö´ÒµÐÐΪ£¬¸ÄÉÆ·þÎñ̬¶È£¬Ìá¸ß·þÎñÖÊÁ
2、¿£¬¼ÓÇ¿»¤»¼¹µÍ¨ÊǼõÉÙ»¤»¼¾À·×µÄ¹Ø¼ü¡£¡¾¹Ø¼ü´Ê¡¿»¤»¼¾À·×£»ÔÒò£»¶Ô²ß¡¾Abstract¡¿ObjectiveToanalysecausesofnurses-patientsconflictsanditspreventivecountermeasures.MethodsSixty-sevencasesofnurses-patientsconflictsin8yearswereanalysedretrospectivelyinthecity.ResultsThemai
3、ncausesofnurses-patientsconflictsweremedicalcost,attitudeofmedicalpersonnel,professionalquality,legalconsciousnessandcommunicatingfailure.ConclusionThekeyofdecreasingofnurses-patientsconflictsisstrengtheninglaw,orderandsecurityeducation,elevatingservicingconsciousnes
4、s,regulatingprofessionalbehavior,improvingserviceattitudesandquality,andstrengtheningnurses-patientscommunicating.¡¾Keywords¡¿nurses-patientsconflicts;causes;countermeasuresWithelevatingoflivingqualities,thehealthconceptsistransformedandself-safetyconsciousnessisstre
5、ngthened.Inthiscondition,thecasesofnurses-patientsconflictsareroaring.Thepatientsortheirrelativesoftencomplaintsortakelawsuit,evendisturbancemedicalinstitutesworkingplaceagainstmedicalprofessionals.Thisarticleistoexplorehowtopreventnurses-patientsconflictsandimprover
6、elationbetweenpatientsandmedicalprofessionals.Wereviewed67casesofnurses-patientsconflictsoccurredfrom1998to2005tofindwaystoresolvingtheproblem.1ClinicaldataIn1998-2005,67casesofmedicalconflictsrelatingtonursingserviceamong372casesofmedicalconflictsaccordingtomunicipa
7、lhealthadministrationstatistics.Thecausesofnurses-patientsconflictswerefoundbyanalysingprimarycasesfiles,identicaldocumentsandnegotiatingagreements.62StatisticalresultsIn67cases,serviceproblemoccurredin20cases£¨29.85%£©,medicalcostsin15cases£¨22.39%£©,communicatingfa
8、ilurein13cases£¨19.40%£©,professionaldeficiencyin11cases£¨16.42%£©,operatingerrorin5cases£¨7.46%£©,medicalfacilitiesin3cases£¨4.48%
