房务部常用英语词汇及酒店之常用术语

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1、房务部常用英语词汇及酒店之常用术语服务台常用词汇management经营、管理administration管理、经营reservationdesk预订处receptiondesk接待处informationdesk问询处cashier’sdesk收银处registrationdesk入宿登记处accountingdesk帐务处lobby前厅overbooking超额订房check-outrime退房时间businesscard名片voucher证件identificationcard(ID)身份证pricelist价目表rateofexchan

2、ge兑换率check,cheque支票traneller’scheque旅行支票conversionrate换算率bankdraft汇票interest利息form表格bill帐单procedurefee手续费reservation预订procedure手续程序marketprice市价note纸币coin硬币tip小费luggagelabel行李标签luggageoffice行李房…percent百分之………perthousand千分之……reasonable(形)合理的spare(形)多余的cash(动)兑换(名)现金postpone(动)

3、延期keep(动)保留、保存cancel(动)取消sign(动)签字charge(动)收费accept(动)接受pay(动)付款fill(动)填写changemoney换钱fillin(out)theform填表电讯服务operator电话员longdistance长途电话housephone内部电话cityphone城市电话specialline专线receiver听筒switchboard交换台telephonedirectory(phonebook)电话簿centralexchange电话总局telephonenumber电话号码give

4、somebodyacall(aring)call(ring)somebodyup打电话给某人phone(ring)upsomebodydialanumber拨号码holdtheline(holdon)别挂电话replacethephone(hangup)挂上电话can’thearsomebody听不见can’tgetthrough打不通can’tputsomebodythrough接不通Line,please请接外线Thelineisbusy(engaged)占线Theconnectionisbad听不清inlandtelegram国内电报ex

5、presstelegram加快电报ordinarytelegram普通电报specialdespatch专电sendatelegram(cable)发电报Thechargeis3fenperword每字三分钱ordinarymail平信expressdelivery快件airmail航空信postcard明信片stamp邮票commemorativestamp纪念邮票asetof一套printedmatter印刷品postalorder邮政汇票remittance汇款registeredletter挂号信writingpaper信纸envelo

6、pe信封postagedue欠资registeredfee挂号邮资overweightcharge超重加费parcel包裹paste浆糊stickonthestamp贴邮票客房设备、用品escalator自动楼梯elevator,lift电梯groundfloor(英)底层,一楼firstfloor(英)二楼,(美)一楼secondfloor(英)三楼,(美)二楼floor楼层,地板balconydoor阳台门table桌子desk书桌drawer抽屉chair椅子rockingchair摇椅armchair扶手椅counch(小)沙发easy

7、-chair安乐椅bedclothes床上用品quilt被子cottonquilt棉被feather-quilt鸭绒被blanket毯子sheet床单mattress床垫pillow枕头pillowcase枕套bedcover,bedspread床罩fabric织物,织品drapery织物carpet地毯cushion靠垫,垫子curtain窗帘venetianblind软百叶窗帘electricradiator电暖炉refrigerator电冰箱TVset电视机couch,sofa(长)沙发teatable茶几teatrolley活动茶几bo

8、okshelf书架bookcase书柜wardrobe衣柜nighttable床头柜cabinet橱柜bed床single-bed单人床double-