kaizen manual of toyota production system

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1、KaizenStrategiesandActivitiesActivityGroupManualOctober2002TABLEOFCONTENTSINTRODUCTION1ACKNOWLEDGMENTS2PURPOSE3TheManual4TheKaizenActivityGroups4BenefitsforStaff5STRATEGY6Themanual7Adaptingtheculture7Facilitatingprocessimprovement7Harnessinternalsynergies8Globalapproach

2、8Summary8Kaizen9Dualfocus10ESTABLISHINGGROUPGUIDELINES111.0PreparingforKaizenActivities122.0KaizenActivityGroupResponsibilities143.0OtherReadingandRelatedInformation16KAIZENREVIEW171.0–Plan181.1PlanWhat–DefinitionofProblemandAnalysisofProblem181.2PlanWhy–Identificationo

3、fCauses211.3PlanHow–PlanningCountermeasures222.0Do–Implementation243.0Check–ConfirmationofResults264.0Action–Standardisation27CONTINUOUSIMPROVEMENT29Continuouslyimproving30Futurestrategiesandopportunities31APPENDIXA32Analysistools32Causeandeffectdiagrams35Histograms37Co

4、ntrolCharts42APPENDIXB44ContactList44ToyotaCustomerServiceMarketing45BestPracticesTeamUSA45GlobalBestPracticeGroup46OtherReferences47APPENDIXC48Definitions48CommonLanguageofKaizen49APPENDIXD50ProcessMapping50MappingaProcess51MainElementsofanActivityDecisionFlowDiagram52

5、AlternativeNatureofaProcess53HierarchicalCompositionofaProcess54INTRODUCTIONTheToyotaWaywaslaunchedgloballyin2001.Followingthis,MrHideoOzaki,PresidentofToyotaFinancialServicesCorporationoutlinedaplantofocusuponbuildingtheinternalsynergiesandprocesseswithineachSalesFinan

6、ceCompany(SFC).TofacilitatetheintroductionofTheToyotaWay,GlobalBestPracticeGroup(GBPG)wasestablished.TheGBPGconsistsofarepresentativeChampionfromeachSFCwithinToyotaFinancialServices(TFS).ARegionalCoordinatorhasbeenappointedforeachofthefourglobalbestpracticesregions:Asia

7、/Oceania,NorthernEurope,SouthernEurope(includingSouthAfrica)andAmericas.TogetherthisgroupreportstoaGlobalCoordinator.ThefocusoftheGBPGistochampiontheintroductionofTheToyotaWayconceptsintoeachSFC.Theseconceptsare:·ContinuousImprovement·RespectforPeopleThismanualwillassis

8、tyoutoachievesuccessthroughprovenmethodsofContinuousImprovement(Kaizen),aconceptadaptedfromtheworld-recognised