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ItisinJINXIUtravelagencythatIhavemypractice.TherearesixdepartmentsandIwasintwodepartments:treatmemtdepartmentandticketdepartment.Myjobisreceivingguestsintheofficeandorderingplaneticketforcostomers,andsometimesIalsoansweredthephone,helpingvisitorsunderstandtravelingrouteoftravelagencyortakingticketsforthem.Becausetourismisaserviceindustry,soIwanttolearnhowtocommunicatewithdifferentPeopleandlearnsomebusinessabouttravelagency.Mustpayattentiontoothers'everyactionandeverymovement,mustlearntheskillwhichconverseswiththevisitor.ThisisIlearnsthemostusefulexperienceinthetravelagency.Throughthisexperience,Ireceivedsomeknowledgewemustunderstandfirstasfollows,First,Ioughttokownthetravelingplace’sinsideandoutsidetrafficandtheenvironmentprotection.Second,thetravelagency’sserviceregulationsandmanagementtips.Third,thetravelagency’snatureandmanagementbusinessandmanagementmodel.Travelagencyistheprofessoinalorganazationwhichprovidestravelingserviceforpeople.Sincetheprofessioalnature,thetourismistheserviceindustry.Itprovidesmeal,hotel,routeetcservice.Serviceatitudeisveryimportantintourism.Yououghttosmiletoeverypersoninordertomakethemfindingyouarefriendly.AndImuststrivefortheopportunity.Regardingthispoint,Ihavethedepthexperience.Becauseisanintern,thereforethecompanycannotinvesttoomanyresourcestoyou.Thecompanythoughtthepracticebornswithisthepracticefinishedmustreturntotheschooltostudy,futurenotnecessarilywillbeableinthepracticeunitwork.Oftenpractisedtheunittoarrangetheworkforyou,couldnotspeciallyteachyoumorethings.AfterIenteredcompanyperiodoftime,Irealizethisquestion.Howthensolvesthisproblem?WheneverafterIcompletetheworktask,Iallcanhelpotherstafftohandlesometrivialmattersonowninitiative.Forexample:Printing,typing,scheduling.Thisprocedureadvantageisobtainsoutsideotherstaffs'favorableimpressions,theyinunconsciouslycenteralreadyreliedonyou,somematterswereusedtoityoutodo.Thus,Ihavetheopportunitytoaskforadviceotherstaffs,learnsmoreknowledge,obtainsmoreexperiences.Inaddition,Imustworkhardandserious.Ifoundeverythingisnoteasy.Ican’tmakeanymistakeswhenIchecktheplaneticketorsetingafax,orIcanmakeaworseconsequence.AndIalsoshouldbecarefulformywriting,it’sveryimportanttomakeotherpeopleunderstandyoumeaningwell.Fromthisexperience,Ifeelsinceretoeverypersonaresoimportant,ifyouaresinceretoothers,theycansinceretoyoutoo.Sincereisveryimportanttocommunicatewithothers.Andwhateveryoudo,patienceandobligationaresoimportant,youshouldbecalmdownfirstandyoucandoitwell.Eachinternshipisastudentmusthavesomeexperience,itenabledustounderstandthesocialpractice,welearnedalotintheclassroomattendancelessthanthefundamentalknowledge,butalsoopenedupavisionandexperience,aswemovefurthertowardthecommunityafterlayingasolidfoundation.Butthisexperiencealsomakemerecognizealotofshortcomingsformyself.Itcompetesveryseriouslybetweentravelagencys.Younotonlyshouldtakeholdofprofessionalknowledgebutalsoyoushouldunderstandhowtogetalongwithdifferentpeople.IfindI’mlackofeducationandexperience.It’sverydifferentbetweenschoolandsocial.Ifeelthetheorywhichlearnedinschoolarenotthesametotheworkconcept.That’sthereasonwhywearepractice.Itcanmakemestrengthenandunderstandtheknowledgeinclassandbringupourlivingcapability.IamaforeignlanguageprofessionaltourismstudentsandIlearninbooksonthemanagement aspectsoftheknowledgeandEnglish,itseemseasytounderstand,butnotputintopractice.Duringthisexperience,totheunitaftertheinternshipexperiencedifficultyofhowtopersonallystooduptothetimebeforeawareoftheirknowledge,abilitiesandexperienceishowthelackof.Duringtheinternship,Ihavebroadenedourhorizons,agrowthofknowledge,experiencethebrutalcompetitioninsociety.AndIhavetotalkaboutsomethingabouttraveling.First,Ifoundsomeadvertisementsinthenewspapersandmagazinespublishedthealmostsameroutesasinthediningtripaccommodation,transportandothermoreorlessthesamebydiffenenttravelagency.becausethisisthesamesingleproduct,Leadingtobigpricewaramongtravelagencies,travelagenciesarebringdownthepriceofaline,whichwillinevitablyleadtoadeclineinthequalityofservice,andtravelagenciesalsodonotwanttodevelopnewtouristroutesandtourismproducts,asanewtouristroutedevelopmentrequiressubstantialfinancialresources.Spentagreatcost.Andthedevelopmentofthenewlinewillbeoutsoonaftertheothercopytousetravelagents,thiswouldweakenthecompetitivenessofthetravelagency,soitisimperativetostrengthenthetourismpropertyrights,notjusttheprotectionoftherighttotravel,butalsotoconsumersingeneraltoembodyanewsurprise.Second,theguidedtoursofservicequalitydorpped.Tourguides,theyledagroupofveryrichexperience,onaverage,theyhave2or3yearsofworkexperience,theirqualificationscomparedtootherplacesforeducationishigh,tourguideshaveevidence,butmostareprimaryormiddlelevel.HighGuidesdidnothaveChineseasaforeignlanguagetourguideforthelackofqualifiedpersonnel,whichguidesthebasicwagelessmoneyingeneralandhowmanynumberoftimesagrouplinkedtothegroupalsoearnmore.Third,Thetravelindustryischaracterizedbyseasonaltourismmarketdemandforseasonaltourismformed,resultingintraveldemandduemainlytoseasonalchangesinthesmalltouristdestinationofthenaturalclimaticconditions,tourismactivitybynaturalclimateconditionsthanGreat.Ingeneral.Seasonalclimateconducivetoattractingalargenumberofleisuretouristscometovisit.Holiday,BittercoldandHot,suchasbadweatherisnotconducivetotouriststourism.That’ssomelimitsfortourism,butIbelievepeoplewillsolveitinfuture. Thisexperiencemakesmelearnalotofkonwledgeabouttravelagencyandsociety.Andmakesfoundationtomyworkinfuture.So,it’sverymeaningfultome.
