培训方法(培训师必备)课件.ppt

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1、FacilitationSkills培训技巧Tounderstandtherolesofafacilitator理解培训师的角色Todevelopskillsinimpartingknowledgeandskillstolearners.提高传授给学员知识和技能的技巧WorkshopObjectives课程目标Agenda议程Workshopopening课程开始RolesofFacilitator培训师的角色FacilitationModel培训模型10FacilitationSkillsIntroduction十种培训技巧介绍Feedba

2、ckSkills反馈技能PracticewithFeedback/Coaching采用反馈/辅导来练习WorkshopClosure课程完毕GroupDiscussion小组讨论Whatdoeffectivefacilitatorssay/do?优秀的培训师会说或做什么?Whatdoineffectivefacilitatorssay/do?无效的培训师会说或做什么?WhatmakesaGOODfacilitator?什么是好的培训师?Createlearningmotivation创造学习动机Friendlyandwillingtolist

3、en友善和善于倾听Highproficiencyofthesubject对课程有深刻的认识Provideeffectivefeedback提供有效的反馈Clearandpreciseexpression清楚和准确的表达Handlequestionseffectively有效的解答问题Rolesofafacilitator培训师的角色Respondtolearners’needs对学员的问题作出反应Createasafeenvironment创造安全的环境Achievebehavioralchange使学员有行为上的改变EffectiveFac

4、ilitationModel有效的培训模型(1)TECHNICALKNOWLEDGE(2)PREPARATION(3)FACILITATIONSKILLS(4)EVALUATIONDesiredOutcomeObjectiveChangesLearnersNeedsTNATrainingDesignContent&ChunkingLearningMethodsImplementationPlanningDates&VenueCommunicationwithLearnersRapportBuildingCoachingProcessMgtFo

5、rmalPresentationContinuousImprovementLevel1-4EvaluationEffectiveFacilitationFacilitationSkills培训技巧ⅠRapportBuilding创造良好的氛围ⅡCoaching辅导ⅢProcessManagement程序管理ⅣFormalPresentation正式表达4MajorFacilitationSkillCategories四大培训技巧类别ⅠRapportBuilding创造良好的氛围FS1-Maintainorenhanceself-esteem维

6、护自尊，增强自信FS2-Listenandrespondwithempathy仔细聆听，善意回应FS3-Askforhelpandencourageinvolvement谋求协助，促进参与FS1-MaintainorEnhanceSelf-esteem维护自尊，增强自信Specificallyandsincerelyacknowledgepeople’sideasandsuggestions明确并有诚意地接受学员的意见和建议Identify,compliment,andbuildonpeople’sachievements.确定和表扬学员的

7、成就Avoiddemeaningwordsoractions避免有伤自尊心的言语及动作Expressconfidenceinpeople’sabilitytoapplynewconceptsandskills鼓励学员充分应用所学的技能Createaclimateinwhichpeoplearemorelikelytocommunicateopenly.创建公开交流的氛围Example例子Dave:“Ithinktheguyinthevideodidagoodjobofrunningthemeeting,especiallywhenthegro

8、upgotsidetracked.Hesaidheunderstoodtheirconcerns,andthenhelistedthemonanissuechart